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Administrative Assistant

About Folk Alliance International

Folk Alliance International (FAI) was founded in 1989 to connect folk music leaders aiming to sustain the community and genre. The leading international voice for folk music, FAI is an arts nonprofit and NEA designated National Arts Service Organization based in Kansas City, Missouri, USA. FAI is also a member of the Alliance of Performing Arts Conferences (APAC) and the Performing Arts Alliance (PAA).

FAI is the leading international voice for folk music with a network of more than 3,000 members: a worldwide community of artists, agents, managers, labels, publicists, arts administrators, venues, festivals, and concert series presenters.

Folk Alliance International’s mission is to serve, strengthen, and engage the global folk music community through preservation, presentation, and promotion.

The office is located in the Crossroads district in Kansas City, MO.

 

About the Position

The Administrative Assistant will be the first point of contact by answering the phones and responding to the FAI general email. They will primarily report to the Membership & Technology Manager along with the Director of Development and the Director of Operations.

The ideal candidate will be proficient in working with data and comfortable learning new systems with a high degree of accuracy. They will learn how to use FAI’s member system (YourMembership), Salesforce, and the management systems for FAI’s annual conference.

Duties and Responsibilities

  • Process memberships and respond to member questions
  • Coordinate conference registrations
  • Data management of form submissions
  • Prepare monthly data reports
  • Maintain donor database
  • Prepared monthly and year-end donor letters
  • Maintain grant database
  • Learn the following software: Salesforce, Formstack, RingLead, Zapier
  • Assist with data entry for financial information
  • Monitor the status of assigned projects
  • Provide excellent customer service to all members and guests
  • Answer office phone and oversee the general email account
  • General office duties

Position Qualifications

  • High School diploma or equivalent
  • 2-5 years of work experience
  • Knowledge of Microsoft Word and Excel
  • Knowledge of Google Workspace (formerly G Suite)
  • Understanding of data management
  • Salesforce experience a plus, but not required
  • Fast learner who excels in a team dynamic

General Information

  • The position is full-time and based out of Kansas City at Folk Alliance International’s office.
  • The position is required to work out of the office. The general office hours are from 9 am to 5 pm with a flexible schedule allowed.
  • The candidate must be willing to travel at minimum one week a year during the annual conference. Additional travel throughout the year may be required.
  • The candidate must be able to meet the following physical demands:
    • arrive on time
    • lift and move packages, boxes, supplies, etc.
    • use office equipment including a computer, phone, printer, etc.
  • Employees are required to have the COVID-19 vaccine in compliance with Federal ADA guidelines.

Benefits

  • Health, dental, and vision insurance covered by employer
  • 5% company contribution towards IRA
  • Annual and sick leave

Salary: $32,000 to $35,000

How to apply: Resumes should be submitted through the form on this website. Video and in-person interviews will start the first week of August and will continue until the position is filled.

We are committed to providing a workplace that is inclusive and accessible to all. Contact the office if you require accommodation during the application process. Please email Jennifer Roe at operations@folk.org if you have any questions.

Job Type: Full Time

Salary Range: $30,000 - 49,999