Bilingual Customer Service & Data Specialist

About us:

Community Housing of Wyandotte County (CHWC, Inc.) is a comprehensive community development organization whose mission is to stabilize, revitalize, and reinvest in Kansas City, Kansas through improved housing and related quality of life initiatives. We build and renovate beautiful, efficient, durable, healthy homes; promote sustainable homeownership through one-on-one coaching, classes, and financial assistance; and engage and strengthen neighborhoods through arts, green initiatives, and youth enterprise development.  

The job: 

CHWC needs a smart, self-starting, tech savvy Customer Service & Data Specialist (CSDS).  This position provides assistance to external and internal customers, evaluates data needs for each program and creates workflows or alternatives to ensure data is accurate and accessible, and supports efficient day-to-day operations of the office.  CHWC is moving toward an increasingly cloud based, paperless, mobile environment, so comfort with existing and emerging tech tools is critical. The CSDS will work closely with the homeownership and property management team supporting information system implementation, training staff & customers on organization’s online platform and ensuring customers are comfortable with the online platforms. This position plays an essential role in supporting a culture of sustainability through business growth and information systems implementation. 

Compensation: $16- $19 hourly depending on qualifications. Hours could range 30-40 hours depending on needs, reports to the Director of Operations. This position is considered full-time benefits eligible, non-exempt.

Job Duties include but are not limited to:

1. Customer Service: Provide assistance to external and internal clients and ensure efficient day-to-day operation of the office.
2. Leads Management: Works closely with Director of Operations and other staff to identify opportunities to meet potential customer needs in our community and to help those potential customers access our services. 
3. Salesforce Champion: Works closely with Director of Operations and serves as a champion for the value of Salesforce in driving the organization’s goals and objectives, through user training, coaching, and demonstrating the value of the data managed.
4. Property Management support: Support Home Sales & Rental manager on ongoing property management admin tasks as well as maintaining a detailed and organized information system to ensure data entries are complete and accurate. 

• Associate’s Degree or some college preferred in marketing, sales, business, or similar field, or demonstrable  alternative experience
• 2+ year’s experience in office management or relevant experience. (Experience in housing, community development services preferred.)
• Excellent written and verbal communication skills in English & Spanish
• Proficiency in office applications including Outlook, SharePoint, Teams, Word, Power Point and Excel  
• Intermediate database experience (Salesforce and Tableau preferred)
• Strong technology skills & aptitude: CHWC is moving toward an increasingly cloud based, paperless, mobile environment, so comfort with existing and emerging tech tools is critical.
• Ability to identify areas of improvement for processes, policies and procedures, technical support.
• Ability to develop training and job aids.
• Ability to attend occasional after-hours meetings and events
• Ability to speak, read and write in Spanish required. Knowledge of Burmese or Nepalese is a plus