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Guest Services Associate- Ronald McDonald House Charities

OMNI Human Resource Management
Job Description

Posted 12/05/18  

Ronald McDonald House Charities of Kansas City is seeking a Guest Services Associate to greet  RMHC children and their families, serving as a integral .part of the overall experience and stay. The mission of Ronald McDonald House Charities of Kansas City (RMHC-KC) is to reduce the burden of childhood illnesses on children and their families by providing a "home away from home" while the children are receiving medical care in Kansas City-area hospitals.

The Guest Services Associate (GSA) is part of a team that oversees internal House operations 24/7/365 to provide high quality care and service to guest families and is responsible for maintaining a safe, supportive, caring & comfortable environment. The GSA should feel comfortable interacting with families from diverse cultural and economic backgrounds, assuring that services are provided in a manner consistent with current policy and procedures.

Opening is for Part-time less than 30 hours/week. Work schedule is every Saturday and Sunday, 3:00pm-11:00pm.

  • Complete gift-in-kind paperwork and processes for items received to support programs and organize accordingly.
  • Be familiar with House operations: fire safety, security, heating and cooling systems.
  • Complete minor maintenance duties as needed.
  • Enter work orders into the Maintenance Database and/or notify Facilities Maintenance Manager of maintenance related issues.
  • Respond to alarms and crisis situations and rectify, in collaboration with other team members, communicating with on call personnel when appropriate.
  • Monitor premises using technology (key card access, door props, and cameras) available & communicate with the security company as needed.
  • Meet with outgoing/incoming staff at the beginning and end of each shift to relay important information.Utilize individual & group volunteers effectively, providing tasks, guidance & feedback.
  • Other duties as assigned.
  • An equivalent combination of education, training and experience will be considered.
  • 2 year degree in human services, hospitality, or related degree.
  • 2 + years experience in delivering excellent customer service or working in an office setting. Demonstrate good judgment, good decision-making ability, and dependability.
  • Solid written and verbal communication skills.
  • Capable of working independently.
  • Basic knowledge of Microsoft suite and enthusiasm for learning new software tools.
  • Ability to quickly learn and operate agency database applications.
  • Ability to attend staff meetings 6 times per year during day time or evening hours.
To Apply, please use the link provided, which can also be found under contact information.

OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.



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