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Operations Coordinator

General Description: The Operations Coordinator position supports the membership and operations of the North American Primary Care Research Group. This position assists with the annual membership campaign, as well as supports NAPCRG’s website, social media and membership communication. The responsibilities of this position include the following:
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Membership Support

  • Regularly interact with members in answering questions or providing information or direction
  • Process payments, update member records, and execute other membership-related customer service actions using Salesforce
  • Ensure the accuracy of records and data in the database and demonstrate an understanding of database functionality.
  • Monitor the NAPCRG general email inbox
Administrative support
Board of Directors Support
  • Support the Executive Director in preparing and disseminating board materials, including related communications and follow-up

  • Support the Executive Director with Board meeting logistics and scheduling meetings.

  • Coordinate recognition gifts and certificates for outgoing board members

  • Manage Board expense reports and reimbursements

Committee and Program Support

  • Provide ongoing administrative support of various committees and programs

  • Recordkeeping, scheduling meetings, recording and/or coordinating meeting minutes, website updates, and promotion

  • Coordinate all outgoing committee member recognition (certificates)

  • Track the terms of volunteer leaders (committee members, Board of Directors)

web and communication support

  • Assist with website content updates and monitor for consistency and accuracy

  • Assist with NAPCRG Connect postings, maintenance, and general inquires

  • Assist with monthly electronic newsletter coordination and distribution

  • Distribute membership emails through HTML builder

  • Maintain NAPCRG membership email distribution lists

  • Maintain social media accounts and create and post content

  • Maintain NAPCRG YouTube page

  • Assist with the creation, dissemination, and collection of surveys

Meeting Support

  • Manage all shipping arrangements to annual meeting location

  • Oversee continuing medical education (CME) application

  • Oversee registration at annual meeting including all registration related items, process registrations, prepare badges/envelopes, managing onsite registration desk, etc.

  • Coordinate poster walks

  • Secure and assign moderators

  • Support as needed with Annual Meeting activities including review process accept/reject notices (including manually matching submissions with reviewers) and past presidents’ dinner

  • Coordinate inter-organizational research roundtable session at Annual Meeting

  • Organize Annual Meeting fundraising efforts to solicit members/participants for donations

  • Coordinate social engagement activities (i.e. volunteer work, recycling, etc.) in host city during Annual Meeting (if applicable)

  • Support onsite at PBRN Conference and ICPF Conference.


  • Schedule and attend NAPCRG staff meetings, as needed

  • Coordinate project tasks with team members, as needed

  • Perform such other duties as assigned

  • Some travel may be required


  • Must possess excellent communication and customer service skills

  • Demonstrates excellent people skills, positive attitude and patience

  • Ability to be highly productive with minimal supervision

  • Highly organized individual who effectively prioritizes time and activities

  • Able to accomplish work activities with a high level of efficiency and accuracy

  • Highly proficient computer skills, particularly with MS Word, Windows, Excel, PowerPoint, Adobe Acrobat, and basic HTML

  • Familiarity with membership database software; Salesforce experience preferred

  • Social media experience (Facebook, LinkedIn, YouTube, and Twitter) is a plus

  • Nonprofit association experience helpful

  • Experience and high comfortable level working in a virtual environment


Job Type: Full Time

Salary Range: $30,000 - 49,999