Volunteer Assistant

IAAP is a dynamic and thriving organization dedicated to serving the needs and interests of our diverse membership community and beyond. We bring together professionals, businesses, and individuals who share a common passion and commitment to our industry. As a Volunteer Assistant at IAAP, you will play a crucial role in supporting our volunteer leaders to help drive our mission forward.
 
Job Purpose:  
 
The Volunteer Assistant provides top-notch service and administrative support to IAAP volunteer leaders (IAAP Region and Branch leaders). This individual assists with volunteer leadership training and development, evaluating leadership effectiveness as well as building and maintaining a high-functioning leadership culture by being responsive, attentive to details, empathetic, and accessible to volunteers.  
 
Key Responsibilities:
 

• Serves as first point of contact and provides administrative support and service to volunteer leaders, maintaining a 48-hour response rate for all inquiries or issues, with a focus on responding within 24 hours whenever possible.

• Performs social media audits on Region and Branch social media accounts and assists with ensuring all accounts are setup and maintained according to IAAP’s branding standards and social media policies.

• Assists with training on and onboarding for all volunteer leaders using IAAP leadership materials and philosophy.

• Reviews and audits volunteer materials, platforms, and programs to ensure accuracy and efficiency; recommends updates as needed.

• Leads regular calls with all levels of volunteer leaders, providing a collaborative and engaging space for all leaders while keeping them up to date with IAAP HQ information

• Host regular office hours to help answer questions and ensure volunteer leaders are supported.

• Help manage the transition period for all volunteer leaders, whether returning or new, ensuring all leaders have access to resources and materials.

• Assist with planning and supporting a once-yearly Leadership Immersive Retreat.

• Collaborates with internal team to ensure alignment of efforts and goals.

• Assists with delivery and collection of regular feedback from volunteer leaders.

 
 
Qualifications: 
 

• Requires a high school diploma

• CAP designation preferred; if not a CAP designee, required within 18 months of hire date

• Requires intermediate computer proficiency with Word, Excel, Outlook, CRM, Zoom.

• Minimum of two-year related administrative experience required.

• Ability to travel domestically up to 3% of the time

 
Competencies:
 

• Demonstrate a sincere passion for volunteerism

• Ability to build meaningful, professional relationships with leaders

• Confident/competent presenting and speak publicly to large groups of people.

• Promote diversity, equity, inclusion and belonging among volunteer leaders

• Must be self-directed and able to work independently.

• Must exhibit a professional image, leader empathy, and exceptional service attitude.

• Listens and responds effectively to questions, resolves problems and improves processes in order to promote local leader engagement, empowerment and effectiveness (within the parameters of good accounting practices.

• Requires strong attention to detail, good organizational skills with a high degree of accuracy along with ability to set and adjust priorities effectively.

• Must exhibit initiative, critical thinking, able to use good judgment, problem solving skills and take appropriate action.

• Ability to analyze, synthesize and interpret information and apply to current situations.

• Must be able to work effectively as an individual contributor and within a team to support positive outcomes. 

• Ability to maintain confidentiality.

 
Language Skills:
 

• Requires strong written and verbal communication skills. 

• Must present a professional approach in all communications. Uses diplomacy and tact during crucial conversations with candidates ensuring understanding by asking clarifying questions and restating understanding for confirmation.

 
Accountabilities:
 

• Accuracy of work

• Meet or exceed deadlines

• Ensure proper customer interactions

 
 
AMERICANS WITH DISABILITY SPECIFICATIONS
 
Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• May be required to lift or move up to 20 pounds.

• Must be able to hear and speak effectively with customers by telephone.

• Requires key-boarding capabilities to respond using a computer.

• Visual acuity in order to read and develop written materials.

• Prolonged periods of sitting and using the computer.

• Occasional bending or squatting for filing purposes.

 
Work Environment: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• Typically in a normal office environment but travel requirements result in other work settings at customer meeting sites and event venues.

• Must be able to concentrate/focus with constant interruptions.

• May be required to work some overtime.

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Salary: $50,000 annually plus benefits