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Bilingual Customer Service Liaison (Spanish)

Posted: 12/29/2019

Would you like to provide customer service that makes a difference in the lives of the children and aging who are sponsored through us? Let's change the world together with one sponsorship at a time. Join our customer service team and connect people who care.

Unbound works side by side with people of diverse faith traditions in 19 countries.  We bring people together to challenge poverty in new and innovative ways.  We inspire confidence and offer opportunity and encouragement to children and families living on the margins of society. We create practical and trustworthy means for people to help others and nurture human connections that uplift us all.  If you would like to apply your heart, experience and skills to solve the world’s problems then consider working for us.

Unbound is seeking a bilingual phone liaison for our Sponsor Services department.  This position represents Unbound by phone (inbound and outbound), email, mail, and instant messaging. It addresses the concerns and interests of sponsors and donors and nurtures the sponsor experience with Unbound. This position must provide excellent customer service. It serves sponsors and/or donors in both English and Spanish.

Incumbent must have 3+ years of customer service experience, excellent customer service skills and experience with proven results. Incumbent must possess the ability to listen to clients and resolve concerns while maintaining composure and professionalism, excellent organizational skills, and excellent writing skills. The position requires the ability to multitask (talk on the phone and type on the computer at the same time), work on a team and be a team player while working independently, understand and follow through on instructions, type 45 to 50 wpm and have strong computer skills in a Windows environment. Fluency in English and Spanish required as position requires excellent written and verbal communication skills in both languages.

Qualifications: High school diploma or general education degree (GED) required, 3+ years related experience and/or training, or equivalent combination of education and experience.

Preferred qualifications: College degree preferred.

Salary and benefits: Salary $15.00 an hour. Excellent benefits package: Health, Dental, Life, AD&D,STD, LTD and 403(b) with a generous paid-time-off allotment. 
 
Submit cover letter, resume AND salary requirements to: Unbound HR (hrresume@unbound.org).

 

Job Type: Full Time