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Membership Specialist

The Nelson-Atkins Museum of Art
Job Description
Posted 12/04/18  

The Nelson-Atkins Museum of Art, one of the country’s leading art museums is seeking a Membership Specialist to join the Development division team. 

The Nelson-Atkins Museum of Art is dedicated to the enjoyment and understanding of the visual arts and the varied cultures they represent. At the core of the museum’s vision of the future is the goal of playing a central role in Kansas City life by catalyzing connections to neighbors; an ever-expanding range of visitors; and community, civic and cultural partners in the city and the larger region. In short, the Nelson-Atkins is “where the power of art engages the spirit of the community.”
 
Purpose
Under the direction of the Development Manager, Membership, the Membership Specialist is responsible for soliciting membership and individual giving revenue through myriad channels to garner financial support for the museum.  Candidate is essential to execute a robust stewardship plan created by the Membership Team.    
 
Accountabilities
1. Fundraising– Solicit patrons to bring in membership and annual fund revenue via audiences including: renewals, rejoins, joins, annual fund donations, etc.  In coordination with the Development Manager, Membership, spearheads comprehensive renewal schedule for all membership levels $500 and below. 
2. Stewardship Execution:  Implement a robust and meaningful stewardship program for members including but not limited to: reminders for events, soliciting participation in upcoming events, email/phone calls to remind of benefits, thank you calls, etc.  
3. Documentation & Data Analysis Support documentation procedures in the CRM (Tessitura) by importing and extracting data. Assist the Development Manager, Membership in assessing trends to inform strategic decisions regarding solicitation and stewardship campaigns. Performs periodic assessment of membership information in database to ensure accuracy.
4. Other – Completes all other duties as assigned or requested for the general support of the department or organization.
 
Scope 
• Supports the membership programs (Business Council, Society of Fellows, and Friends of Art) and serves as a vital facilitator in achieving a $4 million annual revenue team goal.
• Average sales goal of $14,000 per month in membership sales
• Assist in providing concierge services to donors at the most generous levels of giving.
• Pivotal growth opportunity for individuals interested in non-profit fundraising and museum development.
 
Challenges and Opportunities
This position is challenged to create a positive renewal/donation/support experience through phone and occasional onsite interaction. 

The role of the Membership Specialist is to contact, inform, renew, rejoin, join patrons to the Nelson-Atkins’ membership programs at all levels.  This role also assists with outreach calls to build relationships through event invitations and other messaging, as well as fielding inbound calls to the museum during set times each day.

The Representative will work to correctly contact and code membership sales in conjunction with the membership team. 
 
Position Requirements
• High school diploma or GED and previous experience in individual giving or fundraising operations (preferably non-profits).  
• One to two or more years of experience working in a CRM, preferably Tessitura. 
• One or more years of previous experience in sales, especially phone sales and/or membership sales.
• Advanced proficiency with Excel and MS Office Suite 
 
Knowledge, Skills and Abilities: 
• Must possess a donor-centered attitude and excellent Customer Service skills.
• Goal-oriented individual motivated to move a bottom line.
• Excellent oral and written communication skills.
• Excellent time management, planning, and teamwork skills.
• Must be flexible, well organized and can easily adjust to new circumstances.
• Must be able to work in a team environment or independently. 
• The ability to record and deliver information, to explain procedures, and to follow verbal and written instructions. Insight to creatively problem solve a plus.
• The ability to speak with others with poise, voice control, and confidence using correct English and well-modulated voice.
 
Physical Demands
While performing the duties of this job, the Specialist will work in at a variable pace in an office environment with exposure to noise and PC monitors on a regular basis. Extended sitting and learned physical skill is required to perform keyboarding. The Specialist must be able to speak, hear, see, read, write, type, dial, reach, and bend. Physical demand requirements are at levels of those for light work. 
 
Diversity and Inclusion
The Nelson-Atkins Museum of Art is committed to fostering, cultivating and preserving a culture of diversity and inclusion. Our staff and volunteers are among our most valuable assets.  The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our staff and volunteers invest in their work represents a significant part of not only our culture, but our reputation and achievement as well.
 
We embrace and encourage our staffs’ and volunteers’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make us unique. 
 
Non-Discrimination
We firmly support the principle and philosophy of equal opportunity for all individuals, regardless of age, race, gender, creed, national origin, disability, veteran status or any other protected category pursu
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