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Specialist, Development Operations

Posted: 06/19/2022

Where the Power of Art Engages the Spirit of Community
The Nelson-Atkins Museum of Art invites all people to explore the art in its care, and through its vast collections, the depths, and complexities of human experiences.
We strive to create a sense of belonging, where staff and volunteers can do meaningful work connecting people to art. We create an informed, invested group of staff and volunteers through shared values and open, direct, and respectful communication. We embrace IDEAS (Inclusion, Diversity, Equity, Access, and Sustainability) in every aspect of our ideals and aspirations, as we believe these values to be paramount to success.
Each staff member and volunteer will embody the institution’s commitments and agrees to exhibit behaviors that align with them. We hold one another to these expectations so that, together, we may know, own, energize and sustain our culture and the institution for generations to come. 
*The Nelson-Atkins Museum of Art requires all employees be fully vaccinated against COVID-19. This position requires on-site work at the museum. 
Specialist, Development Operations
Reporting to the Manager, Development Operations, the Specialist, supports the fundraising work of the museum by ensuring data quality and integrity through timely and accurate processing of information. The Specialist is responsible for adding new data to the database including contribution processing, biographical updates and prospect research.
  • Data Analysis: Performs quality checks and reviews and updates client information as appropriate. Identifies new ways to capture client/donor data for producing optimal results.
  • Data Management: Follows existing data management procedures, instructions, and standards to ensure data integrity and accurate recording of data.
  • Data Reporting: Updates and produces accurately analyzed database queries, reports and mailing lists.
  • Analytics: Creates and updates visual reports and dashboards for the institution using analytics software. Provides recommendations for new reports. Uses analytics to drive prospect research and strategy.
  • Data Processing: Participate in gift processing with timely handling, recording, receipting, and acknowledgement of contributions ensuring the quality, integrity and accuracy of all donor information and gifts entered into the CRM database (Tessitura).
  • Testing: Assists in testing the data entry changes to the current database and processes.
  • Database Audit: Audits database records for accurate coding, maintenance of client records and data integration; responsible for global changes, creating and mapping required fields.
  • Other duties: Performs all other duties as assigned and in support of the department, division, and museum as a whole.
  • Bachelor’s degree in a related field or an equal combination of education and experience. 
  • 1-3 years of experience in a donor-centric role in a nonprofit setting, doing data entry/processing, data management in a CRM, Tessitura preferred.
  • High level of computer skills with experience in: CRM (Customer Relations Manager) and/or donor databases, Tessitura, advanced Excel and Word.
  • Experience using prospect research tools, iWave preferred.
  • Previous experience handling transactional receipts/deposits.  
  • Proven ability to multitask, prioritize, and work independently and as part of a team, in a deadline-driven environment.
  • Demonstrated proficiency with data and financial information, strong ability to create reports and spreadsheets using database.
  • Familiarity with fundraising best practices of a nonprofit organization.
Core Capabilities
  • Emotional Intelligence: High EQ (emotional intelligence) with experience managing and building positive relationships with cross-functional teams.
  • Analytical Thinking: Simplifies complex situations in a systematic, logical manner by identifying issues, making comparisons, and assessing implications. Strong critical-thinking with a strong attention to detail.
  • Communication Skills: Uses written and oral skills to convey information so that messages are understood and outcomes delivered Ability to communicate effectively with a variety of constituents including, co-workers and supervisors (verbal and written).
  • Organization Skills: Ability to establish priorities, meet deadlines, and handle numerous assignments concurrently.
  • Service Focus: Highly responsive and resourceful; strong propensity to provide excellent service and support internally and externally with a professional and approachable manner.
  • Accountability & Empowerment: Acting and controlling one’s work and decision making in autonomous ways
  • Collaboration: Working together towards common goals
  • Inclusion: Including and integrating all people and groups; respecting people from all backgrounds and cultures; understanding, accepting, and valuing differences between people
  • Technical Acumen: Well versed in technology and/or the ability to identify the technologies that have impact on the growth and sustainability of the museum and to attain the knowledge required to leverage the power of those technologies in the daily job.
  • Integrity: Demonstrating honesty and a consistent and uncompromising adherence to strong moral and ethical principles and values.
Job Family
Development Operations
Salary Grade
Salary Range
Grade 5
Starting Salary: $45,400 to $51,120
FLSA Classification
Working Conditions
Working conditions are typically that of an office environment. Works primarily at a desk, uses a PC/ Perform with frequent interruptions and/or distractions. Perform effectively under conditions of fluctuating workload.
The employee will occasionally traverse from one location to another throughout the museum. The employee is occasionally required to stand; walk; sit; the noise level in the work environment is usually moderate.
Travel Expectations
0-10% of Travel Required
The Nelson-Atkins Museum of Art is an Equal Opportunity Employer and does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.

Job Type: Full Time

Salary Range: $30,000 - 49,999,$50,000 - 74,999