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School Navigator - Bilingual Specialist

Show Me KC Schools
Job Description
Show Me KC Schools  
School Navigator, Bilingual Specialist
 
Show Me KC Schools is a nonprofit organization with a mission to help families make well-informed decisions about their students’ education by providing vital information about the school options available. The idea for Show Me KC Schools grew from a group of concerned parents with school-aged children who were committed to living in Kansas City, Missouri and eager to find the right education for their children in an unusually complicated school landscape. We are a neutral organization (not affiliated with any one school or district) and have grown to offer a variety of programs for Kansas Citians including the only city-wide school fair, school tours, one-on-one navigation and our thriving website. We’re a one-stop shop to help families get started on finding the right school for their children.
 
Position Summary
The School Navigator provides one-on-one support to parents and caretakers searching for schools, responding to requests for individual school navigation support in-person and via the telephone, and assisting with the building of partnerships in the community. The School Navigator will report to the Executive Director. This is a part-time, hourly position, averaging 10-15 hours per week. We ask that applicants have consistent weekly availability (same days and hours every week). Occasional weekend and evening hours will be required.
 
Primary Responsibilities
  • Respond to parent/caretaker inquiries about school options via phone calls and in-person meetings throughout the school enrollment cycle – navigating, applying and selecting schools
  • Be the go-to Navigator for the organization for inquiries from parents/caregivers who prefer to converse in Spanish
  • Identify potential community partners that work closely with families transitioning to schools and train community partners on how to help families navigate KC’s complex school landscape
  • Keep up to date on individual schools and the changing landscape
  • Participate in school information and enrollment fairs, as well as other community events 
  • Support families during school closings, assisting in their children’s transfers to new schools
  • Identify partners to assist with the distribution of Show Me KC Schools’ printed SchoolGuideKC
  • Keep clear and accurate data of all parent/caretaker interactions
  • Other duties, as necessary
 
Knowledge, Skills and Abilities
  • 3+ years of experience in community outreach, education or a related field
  • Bilingual speaking and writing skills in Spanish and English
  • Demonstrated successful experience in a customer service role
  • Passionate about K-12 school opportunities for children and youth in Kansas City
  • High degree of knowledge about Kansas City’s neighborhoods, schools in the KCPS boundaries, and ability to work in all parts of the community
  • Some degree of fluency in school choice issues and a desire to support low and middle-income families to navigate school options
  • Ability to remain neutral about school options
  • Highly relational: strong communication skills with a focus on speaking to diverse audiences
  • Self-starter who takes initiative, is able to work independently and has a willingness to take on any task
  • Demonstrated record of punctuality and reliable mode of transportation
  • Required criminal history background check and proof of U.S. citizenship or legal resident alien status
 
To Apply
Please submit your cover letter and resume to Tricia Johnson at apply@showmekcschools.org. Please include the following information:
  • What customer service experience do you have?
  • Why do you feel Show Me KC Schools’ mission is important?
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