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QI Program Evaluator

Job Description

Posted 01/10/19
ReDiscover is a nonprofit community mental health agency that offers a full spectrum of programs and services for people whose lives have been affected by serious mental illness and/or substance use. ReDiscover helps men, women, and children who have limited income, no insurance or who are under-insured.

We started out in Lee's Summit, MO as a group of volunteers in the basement of a local church. We incorporated in 1969. Over the years, the community has known our agency and our unique programs by several different names, including Research Mental Health, North Star, and Common Ground. In 2003, we permanently changed our agency name to ReDiscover.


Under the general direction of the QI Team Leader, the QI Program Evaluator provides data management and program evaluation to identify and implement quality improvement opportunities. This includes: data collection, extraction, management, and descriptive analysis; survey design; process evaluation; action plan development; participation in agency and community meetings; assists grant/clinical staff in the delivery of programs and/or services and support for the QI Team Leader in the implementation of new programs. The QI Program Evaluator participates in the accreditation process, coordinates process and outcome assessment of clinical programs to improve care delivery, identifies/ reviews/ coordinates policy, conducts fidelity reviews of clinical programming. All evaluation and quality improvement activities align with funder, state, accreditor requirements or agency's strategic plan.

Duties include but are not limited to the following:

  • Continually learn and develop skills in pulling information out of the EMR and other statistical software
  • Analyze and generate reports for all programs and agency wide reporting that is easy to understand and is useful
  • Maintains good knowledge of sample size, instrumentation and statistical analyses and implement for reporting
  • Designs surveys, focus groups and other data collection methods that target information needed
  • Oversees data entry and data cleaning and trains staff on appropriate data methodology
  • Identifies areas for improvement throughout programs and the agency as a whole and develops action plans when appropriate
  • Chairs and oversees all quality improvement committee activities
  • Continually updates and refines program indicators to insure quality reporting
  • Generates agency wide reports for all public dissemination and publication
  • Measures and monitors all ad hoc reporting as guided by the strategic plan.
  • Utilize feedback obtained from staff to make recommendations regarding programming and modifications
  • Provides quality improvement measures for all administration, the board of directors and agency newsletter
  • Measures and monitors quality, effectiveness, access, timeliness, and safety
  • Effectively communicates with all staff to develop reporting measure and quality improvement activities
  • Other duties as assigned.


Master’s degree required. Strong quantitative skills are required.

Experience in word processing software (Word, Access, Excel, Power Point) required.

Experience with SPSS required.

Experience in data collection and research design and working with diverse populations is required.

Must be able to successfully complete a statistical skills assessment.

Excellent written and verbal skills required. Flexible work schedule, professional work environment with occasional evening meetings. Local travel (licensed driver, insurance including collision, mileage reimbursed).

The ability to work with all persons with multiple challenges (mental illness, substance abuse, physical challenges, developmental disabilities, etc.).

Requires advanced computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as Gmail.


ReDiscover offers a competitive salary, affordable medical and dental plans, 403(b) savings plan, and tuition assistance, along with other benefits.

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