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Care Coordinator

Posted: 01/18/2023

Job Purpose
The Care Coordinator manages the coordination and development of ongoing and new programs, including planning and organizing program activities. In addition, provides day-to-day care coordination for program patients enrolled or enrolling in programs.
Primary Duties and Responsibilities
The Care Coordinator performs a wide range of duties, including the following:
Plan the program

  • Plan the delivery of the overall program(s) and its activities following the mission and the goals of the organization
  • Assist in developing new initiatives to support the strategic direction of the organization
  • Develop and implement long-term goals and objectives to achieve the successful outcome of programs
  • Assist with the development of a program evaluation framework to assess the strengths of programs and to identify areas for improvement
 
Organize the program
  • Ensure that program activities operate within the policies and procedures of the organization
  • Ensure that program activities comply with all relevant professional standards
  • Assist with the development of forms and records to document program activities
  • Manage the collection and maintenance of concise records on the patients in the program for statistical purposes according to the confidentiality/privacy policy of the organization
 
Staff the program
  • Position report to Program Director
 
Program management
  • Coordinate care for programs by screening for eligibility and processing all primary, specialty, dental, and other referrals
  • Provide case management services for enrolled patients
  • Collaborate with other staff
  • Assist with writing reports on the program for management and funders
  • Monitor the program activities regularly and conduct an annual evaluation according to the program evaluation framework
  • Report evaluation findings to organization management and recommend changes to enhance programs as appropriate
 
Qualifications
Education & Experience
  • University degree in a related subject
  • 3 to 5 years in a related field
Professional designation
  • None
Knowledge, skills, and abilities
  • Knowledge of program management
  • Knowledge of client groups and issues related to the program area
Proficiency in the use of:
  • Word processing
  • Simple accounting
  • Databases
  • E-mail
  • Excel spreadsheets
  • Second Language(s) encouraged
 
Personal Characteristics
The Care Coordinator should demonstrate competence in all of the following:
  • Behave Ethically: Understand ethical behavior and business practices for all people, and ensure that your behavior is consistent with these standards and aligns with the values of the organization
  • Build Relationships: Establish and maintain culturally responsive and positive working relationships with others, both internally and externally, to achieve the organization’s goals.
  • Communicate Effectively: Speak, listen, and write thoroughly and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve the organization’s operations and create new opportunities.
  • Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the organization’s best interest.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely, equitable, and in the best interests of the organization.
  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problematic situations to identify causes, gather and process relevant information, generate possible solutions, make recommendations, and resolve the problem.
 
Working Conditions
  • Care Coordinator usually works in an office environment, but the organization’s mission may sometimes take them to non-standard workplaces.
  • Care Coordinator works a standard workweek but may be required to work some evenings and weekends to monitor program activities and it may require flex worktime.
  • There can be some flexibility

Job Type: Full Time

Salary Range: $30,000 - 49,999,$50,000 - 74,999