Care Coordinator

Job Purpose
The Care Coordinator manages the coordination and development of ongoing and new programs, including planning and organizing program activities. In addition, provides day-to-day care coordination for program patients enrolled or enrolling in programs.
Primary Duties and Responsibilities
The Care Coordinator performs a wide range of duties, including the following:
Plan the program

• Plan the delivery of the overall program(s) and its activities following the mission and the goals of the organization
• Assist in developing new initiatives to support the strategic direction of the organization
• Develop and implement long-term goals and objectives to achieve the successful outcome of programs
• Assist with the development of a program evaluation framework to assess the strengths of programs and to identify areas for improvement

• Ensure that program activities operate within the policies and procedures of the organization
• Ensure that program activities comply with all relevant professional standards
• Assist with the development of forms and records to document program activities
• Manage the collection and maintenance of concise records on the patients in the program for statistical purposes according to the confidentiality/privacy policy of the organization

• Position report to Program Director

• Coordinate care for programs by screening for eligibility and processing all primary, specialty, dental, and other referrals
• Provide case management services for enrolled patients
• Collaborate with other staff
• Assist with writing reports on the program for management and funders
• Monitor the program activities regularly and conduct an annual evaluation according to the program evaluation framework
• Report evaluation findings to organization management and recommend changes to enhance programs as appropriate

• University degree in a related subject
• 3 to 5 years in a related field

• None

• Knowledge of program management
• Knowledge of client groups and issues related to the program area

• Word processing
• Simple accounting
• Databases
• E-mail
• Excel spreadsheets
• Second Language(s) encouraged

• Behave Ethically: Understand ethical behavior and business practices for all people, and ensure that your behavior is consistent with these standards and aligns with the values of the organization
• Build Relationships: Establish and maintain culturally responsive and positive working relationships with others, both internally and externally, to achieve the organization’s goals.
• Communicate Effectively: Speak, listen, and write thoroughly and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve the organization’s operations and create new opportunities.
• Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the organization’s best interest.
• Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely, equitable, and in the best interests of the organization.
• Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
• Solve Problems: Assess problematic situations to identify causes, gather and process relevant information, generate possible solutions, make recommendations, and resolve the problem.

• Care Coordinator usually works in an office environment, but the organization’s mission may sometimes take them to non-standard workplaces.
• Care Coordinator works a standard workweek but may be required to work some evenings and weekends to monitor program activities and it may require flex worktime.
• There can be some flexibility