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Business Process Analyst

Posted: 09/10/2023

The Business Process Analyst serves as a part of the Information Technology team. This position’s primary responsibility is to create, deploy, and maintain scalable workflows and business process solutions that streamline operations and enhance user experiences while adhering to security best practices.  

This position works closely with internal stakeholders to identify process improvement opportunities and develop customized solutions using low code/no code platforms such as Nintex, the Microsoft M365 ecosystem, Automation Anywhere and Salesforce automation tools such as Rules, Process Builder, and Flow. Additionally, this position, in collaboration with stakeholders, documents existing procedures and supports automation available within the technology stack. This position is hybrid and expected to work in the office part of the time. Reports to the Director of Information Systems and is salaried, exempt.  

Essential Functions 

  • Utilize Microsoft Power Apps, Power Automate, Power BI, SharePoint, Nintex, other robotic process automation tools, and Salesforce Flow to design, build, and deploy custom low code/no code applications, automated workflows, and interactive dashboards for internal clients.  

  • Collaborate with business users and IT teams to gather requirements and understand business processes that can benefit from low code/no code solutions available across the technology stack. 

  • Monitor automated processes, troubleshoot issues, perform routine maintenance to ensure optimal performance and conduct periodic process improvement across deployed solutions. 

  • Provide ongoing support to end users and deploy enhancements to existing low code/no code applications, addressing any issues as they arise.  

  • Collaborate with security and compliance teams to ensure that all deployed solutions meet the organization's security standards and data privacy regulations. 

  • Create and maintain comprehensive documentation of deployed processes, workflows, and configurations. Communicate to staff and collaborate with trainers about known enhancements to the system. 

  • Maintain a robust change tracking system to document, assess, and prioritize change requests from across the Foundation. 

  • Stay up to date with the latest developments and updates in the Microsoft M365 platform, exploring new features and capabilities to drive continuous improvement and best practices. 

  • Assist and support Foundation staff in transitioning existing network drives and files from local drives to cloud platforms such as OneDrive. 

  • Keep abreast of emerging technologies and trends in IT and make recommendations for improvements to systems and processes and participate in training sessions and workshops to enhance technical skills and stay current with industry trends. 

  • Assist in the administration of DocuSign, AdobeSign, and other electronic signature systems.  

  • Provide general IT/PC support to Foundation staff on an ad hoc basis. 


  • A bachelor’s degree or equivalent and at least 2 years of related experience. An equivalent combination of education and experience will be considered.  

  • Preferred experience with on-premises and cloud based out-of-the-box business collaboration tools such as SharePoint, Nintex, M365, and Salesforce. 

  • Preferred experience with self-service business intelligence tools including data modeling in Excel, Power BI, and/or SQL Server Analysis Services to create reports from a data warehouse. 

  • Experience with change management tools such as Azure DevOps.  

  • Ability to read, analyze and interpret a variety of instructions and procedures; operate within current industry best practices.  

  • Ability to build professional relationships with internal and external stakeholders and successfully communicate verbally and in writing. Ability to make effective presentations on controversial or complex topics to varying stakeholders.  

  • Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables. High technical aptitude and ability to learn new software quickly and thoroughly. 

  • Possess an operational level of financial acumen and ability to define problems, collect data, establish facts, and draw valid conclusions.  

  • Ability to operate in a highly collaborative environment, while able to work independently and be self-motivated. Respond effectively to the most sensitive inquiries or complaints; work well under pressure, including identifying and quickly resolving problems. 

  • This role may require occasional work outside of normal business hours to address security incidents, perform scheduled maintenance, and ensure the continuous operation of the Foundation’s information systems and infrastructure. 

  • Ability to prioritize and manage multiple tasks in a fast-paced environment. 


The employee must physically be able to 

  • Regularly complete tasks at a computer terminal.  

  • Work in a fast-paced environment with frequent interruptions. 

  • Work within an office that has a moderate noise level.  

  • Communicate and interpret detailed information. 


This job description is a summary of the employment-at-will relationship and not a contract. Not every responsibility is outlined, changes should be anticipated, and other duties will be assigned, as necessary.  

Job Type: Full Time