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Communication and Marketing Manager

Posted: 06/10/2022

The Communications Division of the National Association of Insurance Commissioners (NAIC) has an
exciting opportunity for a Communication and Marketing Manager who enjoys working for an
organization that strives every day to support the public good and make a difference. Interested
applicants should have strong attention to detail, are able to meet deadlines on a regular basis and are
driven to provide excellent customer service.

This position is located in the NAIC’s state-of-the-art offices in Town Pavilion in the heart of downtown
Kansas City which includes great restaurants and top-notch entertainment venues. This is a full-time
hybrid position in a positive and flexible environment.

Position Overview
The Communication and Marketing Manager develops, implements, and evaluates content marketing
strategies across multiple platforms. Responsibilities include managing a team, writing and creating
content, analyzing data, identifying opportunities, planning digital campaigns to build awareness and
educate consumers on the value of insurance and the state-based insurance system and coordinates the
creation of materials for NAIC meetings and events.

Key Responsibilities
• Manage the Team: Manage a team of Communication and Marketing professionals by hiring,
setting goals, coaching and developing employees, measuring and monitoring performance,
completing performance and compensation reviews on time, fostering teamwork, and building
strong relationships within the team and throughout the Association.
• Manage Projects and Workflow: Translate Member and internal requests and the Association’s
strategic plan into department, team, and individual employee goals. Scope, prioritize, and
establish timeline expectations on incoming projects and customer requests to ensure work is
completed on time and on budget and within the quality standards set forth by management.
Respond tactfully on inquires or issues from customers when made aware. Coordinate with
agency partners on as-needed basis to complete projects and assignments. Uses Agile and
Kanban tools and techniques to manage workflow. Work closely with internal departments to
maintain and update the Communications playbook and coordinate the smooth flow of
Communications deliverables associated with National Meeting, Insurance Summit, and
Commissioners Conferences.
• Design and Implement Campaigns: Research insurance and regulatory priorities and develop
content for publication across multiple platforms for external and internal communication
campaigns. Write and design content to build awareness, educate consumers on the value of
insurance, and promote Association’s successes. Content includes speeches, talking points,
graphics, website, social media, photographs/video.
Promote Strong Brand Image: Partner with and educate members and employees to ensure
brand standards are implemented.
• Monitor External Brand: Monitors communication channels and alerts leadership if news or
social media posts reflect poorly on our members and/or the Association.

Management Responsibilities
This position is responsible for the performance of a team of entry-to-mid level professionals and
interns. The position also manages the team budget, approving expenditures per guidelines, and
accounts for monthly variances when applicable.

Education, Certifications, Licenses, & Experience
• Bachelor’s degree in Communications or Marketing, required.
• Ten (10) years management experience, required.
• Experience in the field of insurance or regulation, required.
• Portfolio and samples of prior work experience including writing samples and campaign design
and management, required.
• Agile and/or Kanban experience, preferred.

Systems & Technology Requirements
Proficient in Microsoft Office Suite/365, SharePoint, Slack, and emerging technologies in the field of
Communications and Marketing. Adobe Creative Suite preferred.

Schedule: Hybrid, Remote, or Onsite
While this position qualifies for a hybrid schedule, your manager may require you to come into the
office for a minimum of one day each week plus for ongoing meetings, events or training. NAIC
Executive approval must be granted if residing outside of a 100-mile radius from Kansas City, New York,
or Washington DC.

Travel Requirements
This position requires regular, out-of-state, overnight travel in support of member meetings and events
throughout the year. An ideal candidate must be able and willing to travel to locations throughout the
United States and with such frequency as necessary to meet the needs of this position and the

$105,000 - $130,000 commensurate with education and experience.

Why Work at the NAIC/NIPR?
• Hybrid work schedule
• Flexible Work Environment
• 37.5 Hour Work Week
• Tuition Reimbursement
• Referral Bonuses
• Choice of Insurance Plans
• Vacation Buy Back
• Infants in the Work Place
• Adoption Assistance
• Parental Leave
• Employee Recognition Programs
• Days Off for Community Service
• Student Loan Repayment Program
• Fitness Center

For consideration, please apply online at:
The NAIC is proud to be an Equal Opportunity Employer
Applicants for all positions are considered without regard to age, race, creed, color, religion, sex,
sexual orientation, gender identity or expression, national origin or ancestry, marital status,
pregnancy, genetic information, military or veteran status, disability, or any other basis protected by
applicable law.

Company Overview
The National Association of Insurance Commissioners (NAIC) is a member-focused, non-profit
Association supporting state insurance commissioners, and their departments, to effectively regulate
the insurance industry and protect consumers. Headquartered in Kansas City, New York, and
Washington DC, our 150-year-old Association offers the coordination of expertise in policy and regulation among state departments, data and technology, financial regulatory support, training and education, and resources for ongoing collaboration among the states and jurisdictions.

Diversity Statement
Our member-driven Association supports the dynamic and diverse needs of state regulatory agencies and the consumers of insurance products and services. Through our ongoing commitment to Diversity, Equity, and Inclusion, we believe our employees provide a wide range of experience and expertise to generate better ideas and solve complex problems consumers and our members face as insurance products and regulation evolve over time.

Guiding Principles
• We put customers first
• We are committed to continuous improvement
• We succeed by working together
• We do what it takes to get the job done
• We communicate often
• We treat colleagues with respect and honesty

Employment At-Will Statement
This Job Description is not a comprehensive list and additional tasks may be assigned from time to time or the scope of the job may change as necessitated by business demands. The NAIC, and its affiliates, are an At-Will and Equal Opportunity Employer. Thus, both an employee and the NAIC are free to terminate the employment relationship at any time and for any reason.

Job Type: Full Time

Salary Range: $100,000 and over