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Member Programs Coordinator

National Association of Parliamentarians
Job Description

Posted 12/05/18  

Are you detail oriented? Do you see possibilities where others see problems? Do you like interacting with members? What does "being a team player" mean to you?

The National Association of Parliamentarians, a small non-profit association located near the historic district of Independence, MO, seeks a full-time Member Programs Coordinator. This position will help ensure NAP’s membership, credentialing, and sales processes run smoothly and professionally. Excellent customer service, organizational, and computer skills are critical.

ESSENTIAL FUNCTIONS

  • Coordinate the credentialing program, including processing applications, setting up examinations, and updating members’ records.
  • Oversee the member on-boarding process, including processing member applications and exam, and renewals.
  • Manage first-year member services efforts to increase first-year renewals.
  • Process and fulfill sales orders.
  • Assist Membership Communications Coordinator with marketing of resources, events, and membership.
  • Work closely with committees and volunteers on credentialing, event registration, and other programs and services.
  • Manage the credentialing processing, including setting up examinations, generating certificates, and updating membership records.
  • Manage the NAP learning center.
  • Provide excellent customer service on all programs and services.

QUALIFICATIONS

  • A customer service-oriented, “can do” approach to work.
  • Natural curiosity and drive to learn.
  • Strong interpersonal skills with ability to work with a wide variety of constituencies.
  • Proven ability to coordinate multiple projects and to work independently.
  • Detail-oriented, with strong organizational, analytical, and planning skills.
  • Strong self-motivation and the ability to work in a small team environment.
  • Proficiency in Microsoft Word and Excel.
  • Excellent written and verbal communications skills.

NAP is an Equal Opportunity Employer and encourages a diverse environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No phone calls or third parties.

  • Required Education: Bachelor's degree
  • Required Experience: Minimum 2 years’ experience in a customer service, membership or marketing communications role; not-for-profit experience is a plus.
  • To Apply: Send cover letter and resume (with current salary).
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