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Adult Housing Case Manager

Posted: 11/20/2022

Position Summary  

The Hillcrest Transitional Housing team is committed to moving individuals, youth and families from homelessness to self-sufficiency. Our employees are committed to service and embodying the organization's mission and values in all activities. All resources are leveraged in a manner that is strategic and cost effective to achieve our mission and goals. The Adult Housing Case Manager must be a community advocate for our organization, our residents, and those in need of our services. 


The Adult Housing Case Manager administers the 90-day transitional housing program of Hillcrest by addressing the needs of resident families to ensure they have the ability and resources to become self-sufficient. The Case Manager establishes long-term stability for Hillcrest program graduates and provides appropriate supportive services to current and graduate program clients.    


Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

  • Participates in family selection by reviewing applications and scheduling prospective client interviews. 

  • Coordinates and conducts client move-in dates with resident manager and apartment sponsors. 

  • Provides initial orientation to new residents upon move-in.  

  • Ensures individual basic needs are met by providing referrals and distributing donated products; connects clients to mainstream benefit resources. Acts as central resource person for all inquiries from clients.  

  • Schedules and facilitates weekly budget and case management meetings. Collaborates with volunteer counselors to ensure residents will earn enough resources to provide for future housing needs and begin independent living. Works with clients to address debt load, reduction/forgiveness, and credit repair.  

  • Monitors resident family compliance with program expectations and guidelines for participation in budget sessions, weekly classes and maintaining full time employment.  

  • Maintains accurate written and HMIS records of resident activities including an evaluation of each client's progress at entry, at 30-day intervals, and exit. Enrolls clients in appropriate HMIS programs, updates HMIS entries, and exits clients in a timely fashion. Must also maintain required documentation and record keeping per grant including but not limited to HUD Emergency Solutions Rapid Re-Housing (ESG-RRH) and community grants.   

  • Encourages client success in the program by meeting with and counseling them on a weekly basis, taking care to illustrate the reasons behind the rules of the program.  

  • Delegates tasks (sorting pantry, thrift store errands, furniture pickups, storage, questionnaires, form letters, etc.) to volunteers while training and nurturing them in their designated task to meet Hillcrest high standards.  

  • Facilitates family transition to self-sufficiency by performing move-out housing inspections, facilitating financial assistance as needed, scheduling a visit to their new home, and initiating regular personal contact with graduate families to offer advice and encouragement (aftercare).  

  • Develops and implements programs that benefit families transition to self-sufficiency, e.g., tutoring, educational field trips, GED training, aftercare, youth group, life skills, etc.  

  • Represents Hillcrest with clients, donors, and community partners.   

  • Serve in other duties, roles, responsibilities as needed by the organization to fulfill its mission. 


Minimum Qualifications (Knowledge, Skills, and Abilities) 

  • A valid driver’s license and ability to travel within the Kansas City Metro area is required. 

  • A bachelor’s degree with coursework in social work, sociology, or psychology is preferred. 

  • Knowledge of working with vulnerable populations.  

  • Ability to complete work in a timely, accurate, confidential and thorough manner. 

  • Effective verbal and written communication skills with superiors, colleagues, and individuals inside and outside the Hillcrest. 

  • Ability to exhibit a professional manner in dealing with others and works to maintain constructive working relationships. 

  • Strong attention to detail and experience balancing ongoing projects with one-time requests. 

  • Comfortable in networking and public speaking. 

  • Familiarity with Windows, Office, Google Drive, Gmail, and HMIS or equivalent industry software. 


Physical Demands and Work Environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.  

Additional Details: 

This is a full-time position located at our Kansas City, Kansas housing campus. Candidates must be willing to work in our offices daily. Typical hours for this role are 9am – 5pm, Monday through Friday. There will be after-hours events and activities that will require additional hours on evenings and weekends. In addition, the Case Manager will be on-call for any resident emergencies that may occur. Salary range for this position is $36,000 - $45,000 based on experience and credentials.

To apply, email your resume and cover letter to Patricia Rader, Director of Transitional Housing,

Hillcrest Ministries of MidAmerica, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable

Job Type: Full Time

Salary Range: $30,000 - 49,999