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LIHEAP Application Specialist

Mid America Assistance Coalition, Inc.
Job Description
The primary responsibility of the LIHEAP Application Specialist is the processing of LIHEAP applications and monitoring client files per state guidelines and internal procedures. LIHEAP helps low-income households meet their energy needs. The Application Specialist provides intake, assessment, and customer service for all LIHEAP clients.

Requirements: BA/BS in a related field preferred, High School Diploma or GED required; and 1 year of experience in customer service, office environment, and data entry. Valid Driver’s License and reliable transportation. This position requires the ability to effectively communicate and to provide service to individuals from various socioeconomic and cultural backgrounds. Ability to handle stress and remain calm. Computer proficiency with Windows-based operating system.

Responsibilities: Process applications and review all information to determine eligibility. Data entry into an established database. Mail, print, copy, scan, and fax LIHEAP transmittals on a daily basis. Provide call center services. Establish and maintain LIHEAP client files per state guidelines and internal procedures. Monitor files. Make commitments to utility vendors. Conduct community outreach. Prepare and generate reports that are legible, accurate, and submitted according to established deadlines. Perform processes with accuracy and adherence to program regulations. Provide courteous and friendly customer service.

Mid America Assistance Coalition is an equal opportunity employer.

 
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