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Shelter Advocate - Bilingual

Posted: 05/02/2021

Shelter Advocate overview: Provide 24-hour shelter coverage, supplying crisis intervention and emotional support to clients, answering the crisis hotline, monitoring the safety and security of the shelter, ensuring the cleanliness and sanitation of the shelter, and carry out scheduled activities for the residents. Reports directly to the Coordinators. Qualified applicates for this position will be able to provide written and verbal fluency in Español. There is flexibility for this to be a full-time or part-time position; however, full-time availability is preferred.  
 

  • Answer the 24-hour crisis hotline.? These calls include providing crisis intervention, resource referrals, and admittance into shelter.? 

  • Monitor safety and security of shelter residents, volunteers, and staff.? 

  • Follow all policies and procedures. These are subject to change based on grants, staffing needs, the current environment, etc.?? 

  • Assign room and bed linens to each incoming family.? 

  • Establish a warm, caring, and supportive atmosphere for residents and children coming into shelter.?? 

  • Perform intake interview with all incoming residents upon arrival.? 

  • When working with clients entering shelter all Advocates must:? 

  • Complete orientation to include going over the Shelter Rules and Resident Handbook? 

  • Make sure that each resident is offered a physical copy of the handbook? 

  • Document the arrival of resident in the end of shift notes? 

  • Update the bed board to reflect the current number of residents 

  • Give the new resident a tour of the facility and inform them of services available? 

  • Enter client data into Newhouse’s computerized database system, Apricot.? 

  • Maintain all written records as required.? 

  • Implement all house rules and policies.? This includes clearly communicating the expectations to the residents living in the house.? 

  • Check resident chores daily.? 

  • Complete daily meal counts.? 

  • Provide ongoing emotional support to residents.? 

  • Keep bed board updated throughout shift.? 

  • Provide a resident with special accommodations if they have an injury, special need, disability, illness, etc. This includes, but is not limited to, TTY, disabled room accommodations, lower bunk access, interpreter, medical care, etc.? 

  • Obtain signatures from each adult resident in shelter on the bed night sheet to verify their continued bed occupancy.? 

  • De-escalate residents that may be triggered or experiencing a PTSD flashback possibly using DBT skills or a trauma-informed approach.? 

  • Complete the shift checklist and/or listed projects.??? 

  • Provide any required materials for/or prepare any scheduled activities for residents.?? 

Job Type: Full Time