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Continuous Improvement Specialist

Posted: 11/21/2021

Our Best. Your Community. Your Future!

Clay County Public Health Center, nationally accredited by the Public Health Accreditation Board, was established in 1953 to protect the health of Clay County residents by implementing population-based prevention programs and services.

The Health Center is seeking candidates for the position of Continuous Improvement Specialist to perform activities within the Health Planning & Policy Team. The Continuous Improvement (CI) Specialist coordinates and integrates performance management (PM), quality improvement (QI), strategic planning, workforce development and evidence-based decision making into organizational practice while considering health equity. The Specialist assures that health center QI initiatives are focused and aligned to improve operational and program efficiencies and effectiveness, provides direction for QI policy development, and researches and develops QI training programs that focus on enabling the workforce to achieve improvements with priority health concerns. The Specialist also coordinates CCPHC national accreditation activities and manages documentation requirements to ensure continued compliance with all current Public Health Accreditation Board (PHAB) measure and serves as CCPHC’s designated contact with PHAB.

The position is eligible for a partial remote work program following a six-month training period.

Duties include:

  • Facilitates, manages and ensures the effectiveness of CCPHC’s Continuous Improvement Committee
  • Implements and maintains a PM and QI process that leads to a positive and measurable impact to CCPHC programs and the local public health system (LPHS)
  • Researches, designs and maintains appropriate organization-wide PM and QI training
  • Coordinates PM and QI capacity building for all levels of management and staff
  • Increases CCPHC’s capacity to evaluate and improve the effectiveness of organizational practices, partnerships, programs and use of resources, and demonstrates the impact these improvements have made on the health of the public
  • Establishes and maintains a PM and QI monitoring and reporting system
  • Regularly reports the status of PM and QI efforts and impacts to management and staff
  • Coordinates and prepares an annual report on CCPHC’s PM and QI activities
  • Ensures needed data is collected on a timely basis and regular reports on progress are distributed, and makes recommendations for future improvements based on the data
  • Researches PM and QI best practices, making management and staff aware of them and suggesting areas where they could be implemented
  • Meeting activities include developing agendas, facilitation, development and analysis of PM and QI data, and assisting in the design and implementation of necessary program processes and systems
  • Integrates organizational plans: PM, QI, workforce development, equity, and evidence-based decision making
  • Completes all required Public Health Accreditation Board (PHAB) training
  • Coordinates the development and implementation of CCPHC’s internal engagement of staff in the accreditation process
  • Engages the LPHS in the accreditation process
  • Develops and facilitates CCPHC’s Accreditation Team
  • Manages the selection process for documentation of PHAB measures
  • Maintains a document management process for demonstration of PHAB measures
  • Manages the development and submission of all required reports and fees and serves as the primary contact to PHAB
  • Proactively provides feedback for improvements that improve quality, efficiency, cost savings, productivity, systems, and/or procedures
  • Maintains strict confidentiality; adheres to all HIPAA guidelines/regulations
  • Reports for special assigned duties during a public health emergency, if applicable
  • Other duties as assigned


  • A Bachelor’s Degree from an accredited four-year college or university in a related field is required; an equivalent combination of education and/or related experience may be considered in lieu of a Bachelor’s Degree.
  • Excellent communication, facilitation, computer, analytical, organization, time management and leadership skills are required
  • Experience in Performance Management, Quality Improvement and/or PHAB Accreditation is preferred

CCPHC offers a compensation package that includes an employer-paid retirement pension plan, vacation and sick leave, 12 paid holidays, and paid life insurance, as well as medical, dental & vision coverage, flexible spending accounts, tuition reimbursement program, and a 457(b) retirement plan.

Application Instructions

Interested applicants are asked to complete a Clay County Public Health Center Employment Application online at or send completed application along with resume/cover letter where applicable, to Clay County Public Health Center, Attn: Human Resources, 800 Haines Dr., Liberty, MO 64068.

Job Type: Full Time