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Membership Manager

Posted: 11/22/2021


The Builders’ Association is seeking a Membership Manager. The territory for the role includes the greater Kansas City area, the central part of Western Missouri and Northwest Missouri. The service center for the region is in downtown Kansas City.

The right candidate must be accomplished at developing and maintaining relationships and eager to meet with businesses and network in the region. In addition, the manager must be a self-starter and highly capable of developing and implementing sales strategies and plans. The manager must have demonstrated ability to listen for and determine needs in the marketplace, communicate value propositions and differentiate amongst other service providers. Keys to success include the ability to develop and maintain a system for retaining current members, to be persuasive in selling the value of services and association membership as well as effectively engaging new members in the onboarding process.

The role reports to the Membership and Marketing Vice President, and includes travels up 20% of the time, mostly same-day car travel in the region.

Membership Manager responsibilities:
  • Membership engagement and retention
  • Being in contact with the over 300 company members in the region on an ongoing basis is essential. The manger must be comfortable being very sociable. Personal invitations to events and classes, listening to the needs of the construction industry and being an advocate for members are required in this position. Effectively using and updating the association’s member database is necessary on an ongoing basis. The manger is responsible for contacting members for the payment of dues billed by the accounting team. Goals are set for levels of member retention.
  • Business and service development
  • Networking with and participating in regional organizations is required. Ideas about changing the scope of existing the association’s six sets of services or developing new services is needed to evolve membership value. Ideas are advanced to the Membership and Marketing lead. The manager gathers, summarizes and communicates needs of the marketplace, acting as the voice of the marketplace. The objective is to keep The Builders’ forward-looking and pursuing its mission of advancing the construction industry.
  • Finding opportunities to engage members in existing services will also be a key part of the role. The manager will support the association in maximizing revenue for services such as safety training, professional development, sponsorships and advertising, and event attendance.
  • Member recruitment and onboarding
  • Developing relationships and inviting nonmembers to participate in services is a pathway to having such companies become members. The manger maintains a system for recruitment of members and reports on it. On an ongoing basis, there will be goals set within the membership team for new member acquisition and onboarding.
  • Collaborate with team members
  • The manager interacts and collaborates very frequently with the membership managers in Central Missouri and Southern Missouri. Similarly, high levels of collaboration are necessary with the leads of each of the association’s service areas. Team-based sales presentations are made from time-to-time, and onboarding of new members includes introduction to the service managers.
Membership Manager skills and requirements:
  • People focused and communicative.
  • Optimistic.
  • Committed and accountable.
  • Adaptable and collaborative.
  • Excellent interpersonal skills and ability to build relationships.
  • Strong verbal and written communication skills.
  • Proven success in customer retentions and sales for at least five years.
  • Experienced in developing prospect lists and implementing sales plans.
  • Availability to engage in in-person, after-hours industry events on a frequent basis.
  • Ability to travel through Missouri and Kansas with reliable transportation. Able to do periodic travel to other destinations throughout America for meetings and conferences.
  • Proficient with the Microsoft suite of software, especially in using to prepare presentation documents using provided brand templates and guidance.
  • Ability to multitask and prioritize work.
Membership Manager preferred experience:
  • Experience in the construction industry.
  • At least five years sales experience in the commercial building industry in Missouri and Kansas.
  • The position is based in Kansas City, Missouri and includes up to 20% travel.
  • Commensurate with experience. Outstanding fringe benefit package includes medical, dental, disability and life insurance, and a retirement savings program.
To apply: About The Builders’ Association:
  • The Builders’ Association is a nonprofit commercial construction trade association serving hundreds of member companies that employ over 25,000 people in mid-America. Since 1887, The Builders’ Association has advanced the construction industry and served as a catalyst for collaboration by connecting passionate people and businesses, with a vision of improving lives through construction. The Builders’ Association is an equal opportunity employer.
  • Visit The Builders’ Association at and connect via Facebook, Instagram, Twitter and LinkedIn.

Job Type: Full Time

Salary Range: $50,000 - 74,999