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Adult & Families Case Manager II

Posted: 07/01/2024

Section 1: Overview and Purpose of Position


The Intensive Case Manager is responsible for fulfilling the JVS mission by providing intensive case management services for refugee and immigrant clients. The Adult and Families Program is focused on holistic, culturally competent  interventions, based on strengths and empowerment. These culturally competent interventions utilize multicultural and language abilities of staff, as well as trained contracted interpreters. Types of interventions, as well as frequency and intensity of services, are driven by the needs of each client. Case management services cover a range of issues including assessing and referring for mental and physical health services, increasing knowledge of immigrant rights and the adjustment experience refugee clients experience, increased knowledge/access to community resources such as public benefits and the local public school system. The majority of clients are refugees who come from diverse backgrounds. Building and maintaining positive relationships with clients, communities, and agencies is an integral part of the position.


Section 2: Qualifications (skills, education, experience)

  • Bachelor’s Degree preferred, or equivalent related experience.  

  • Minimum of two years' experience working in a social service field or related capacity with culturally diverse clients. 

  • Fluency in relevant language strongly preferred - Swahili, Kinyarwanda, Dari, Pashto, Burmese, Arabic, Spanish

  • Valid driver license with classification appropriate to operate JVS vehicles, valid auto insurance, clean driving record with no moving violations within the past three years.


Section 3: Responsibilities/Duties

  • Provide individual and family case management services for refugees and immigrants with additional barriers to self sufficiency. 

  • Manage and maintain client files by completing all assigned documentation including holistic intakes, assessments, case notes and self sufficiency plans.

  • Transport clients to and from appointments as needed. 

  • Assist in developing and expanding refugee support groups and group work.

  • Actively engage in community coalition building. 

  • Prepare for and participate in grant funder site visits and audits as scheduled 

  • Crisis support as needed. 

  • Attend supervision meetings with JVS manager and other required agency meetings.

  • Other duties as assigned by manager.


Section 4: Skills Needed

  • Strong organizational and time management skills, with a proven ability to meet deadlines; able to effectively prioritize, delegate, and execute multiple tasks.

  • Ability to be self-directed and highly flexible in daily work. 

  • Ability to work effectively in an environment that is multicultural and multilingual.

  • Excellent verbal and written communication skills and the ability to develop positive working relationships with both internal and external collaborators.

  • Strong computer skills and proficiency in Word, Excel, Google Docs and internet-based communication.


Section 5: Working Conditions and Physical Effort

  • Hours - regular schedule. 

  • Regular travel to client homes, community events and service providers in personal vehicle with mileage reimbursement.

  • Much of the work is performed at community sites such as client homes, other agency offices, schools, libraries, and other public meeting places. Employees may experience exposure to temperature extremes when in training situations, in a car, and while traveling to contacts outside of the agency facility.

  • Some of the work is performed in an interior temperature-controlled office work environment. Position at times requires prolonged periods of sitting at a desk and working on a computer.

  • Use of cell phone is also required with partial reimbursement by agency. 

Job Type: Full Time

Salary Range: $30,000 - 49,999