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Assistant Manager of Residential Compliance

Posted: 10/05/2021

Assistant Manager of Residential Compliance  
Classification: Exempt, full-time, salaried, will require evenings, some on-call hours
Reports To: Program Director
Primary Function: to oversee direct care staff (residential counselors) by providing on site coaching during shift; to ensure and enforce day to day routines and procedures; to maintain state licensing compliance and headquarters and local affiliate policies

Apply here 
Careers - Boys Hope Girls Hope or send resume to 

Boys Hope Girls Hope seeks an innovative professional to advance programmatic efforts for the Kansas City affiliate. The Assistant Manager of Residential Compliance strives to cultivate an environment conducive to scholars’ overall well-being, especially as it relates to healthy youth development in a strengths-based, trauma-informed, culturally competent, family like setting. The Assistant Manager of Residential Compliance  will work under the supervision of the Program Director to develop strong foundations for a safe, healthy, family-like home for scholars’ holistic development. 
The role of the Assistant Manager of Residential Compliance is to help plan, direct, and implement the day-to-day activities and routines of the residential program under the guidance of the Program Director. The goal of the Assistant Manager of Residential Compliance should be to assist in maintaining the operations and logistics of the residential program so as to promote cohesion and to maintain integrity to the program outcomes.

This is a full-time salaried position. Hours include 2nd shift Saturday – Wednesday, 40-50 hours/week.

Supervisory Responsibility

  • Management of the overnight team
  • Serve as the second line of contact for RC inquiries, staff shortages, and general problem solving specifically in the absence of the Program Director
  • Responsible for displaying confidence, maturity, flexibility, and professionalism when working with staff, the individuals we serve, families and community contacts
  • Guide and provide advice through on-site coaching and supervision to residential counselors under the direction of the Program Director
  • Monitor and ensure compliance of the completion of all required documentation and reports (I.e. medical logs, fire drills, daily logs, checklist etc.)
  • Facilitate weekly team meetings with Part Time & Weekend Team
  • Co-lead the orientation of new staff members; provide guidance and input
  • Participate in RC interviews
  • Recommend/discuss staff disciplinary action with Program Director
  • Divide on-call hours with Program Director/Administrator (1-2 weekends per month)
  • Assist with overseeing volunteer orientation and volunteer management
House Culture
  • Model a strong team environment for staff
  • Promote a family environment where all staff and scholars are valued
  • Work with staff to assure house rules and routines are followed, understood and respected
Household Management
  • Assure that home functions in accordance with Boys Hope Girls Hope program and state licensing standards including COVID prevention practices
  • Monitor and schedule maintenance as needed; be proactive about minor repairs, program property and vehicle maintenance
  • Maintain the home in a clean and safe condition, providing for nutritional and physical needs of scholars; grocery shopping and meal planning/prep
  • Participate in weekly staff meeting and house meetings
  • Ensure that the physical home is in compliance with MO DSS regulations and Department of Health standards. Be prepared at all times for inspections
  • Keeps Program Director or Program Administrator informed of developments, problems, personnel concerns, and other program individual issues
Administrative & Record Keeping
  • Maintain scholar and program files in accordance with licensing and Boys Hope Girls Hope standards
  • Execute regular reviews and upkeep of program documentation for BHGH NHQ and licensing agencies (i.e. medical records, fire drills, daily logs, daily checklists, meal planning sheets, etc).
  • Reporting any abuse/neglect (mandated reporter)
  • High level of communication (consistent, frequent, responsive) with team and leaders (email, Telegram app, text)
  • Attend 90% of all team meetings and trainings (weekly, monthly, seasonal)
  • Recording Daily PPM Logs and TeamUp information
  • Attending one-on-ones with supervisor/team leader
  • Adhere to vehicle and credit card policy; submit receipts and visa spreadsheet monthly
  • Take ownership of menu planning, grocery shopping, meal preparation, and meal/grocery donor coordination.
Child Development
  • Practicing and enforcing the belief of a shared parenting style as it relates to scholar care, nurturing and guidance.
  • Co-Parenting scholars in a collaborative job with scholar parent/guardians and fellow residential team establishing a reliable and consistent routine
  • Assume responsibility for all scholars in residence, including daily decisions regarding health – physical and emotional, safety, and discipline. Assure all Residential Counselors are assuming primary responsibility for their primary scholars as well.
  • Know and follow Boys Hope Girls Hope program policies and procedures regarding the care and development of scholars- adhering to and implementing all BHGH policies (safeguarding, healthy boundaries, screen time, room use, visitor policies, and other safety precautions like vehicle and household safety, spending/credit card policy) as well as TBRI and TCI model techniques.
  • Develop and maintain parent and/or guardian relationships and involvement in their child’s life and the program. This includes making weekly calls
  • Work alongside Director and Administrator to teach transitional living skills as well as independent living skills
  • Modeling and coaching healthy mindset and habits (food choices/eating, exercise, emotional management, and self-care)
  • Check on scholars by doing walkthroughs every 30 mins
This position requires the ability to perform household tasks like shopping, cooking, cleaning and minor property care that may require bending, lifting and carrying. The position requires the ability to closely monitor the whereabouts and activities of several pre-adolescent and adolescent children in multi-story home, as well as the ability to safely transport children in program vehicles. It may also require engaging in athletic, recreational and/or camping activities with the scholars.
Training and Specific Skills and Abilities:
  • Must pass all required background checks and required training.
  • Must be or become med aide certified.
  • Must be or become certified in Therapeutic Crisis Intervention (TCI), CPR, and First Aid.
  • Ability to work in a fast-paced high performing team environment under strict deadlines.
  • Advanced organizational, time management and project management skills.
  • Strong negotiating, listening and superior interpersonal skills.
  • Demonstrated written and verbal communication skills including public speaking.
  • Self-motivated strategic thinker
  • A self-directed individual who leads a team to their full potential.
  • Highly collaborative with the ability to influence others and build strong professional relationships.
  • Demonstrates personal integrity when working effectively with scholars, families, team members, and support agencies.
  • must have strong leadership, initiative, coaching, facilitation, communication, and team building skills. 
  • Flexibility and patience are needed to multi-task, prioritize, and adjust to changing situations of residents.
  •  Requires the ability to provide clear directions and expectations, while coaching and offering effective feedback.
  •  Accurate, detailed, and dependable, with a commitment to the highest quality of standards.
Work Hours:  This is a full time, salaried position. Scholars and guests require 24-hour a day care; so the ability to work nights, weekends and holidays may be required.  This position is 2nd shift Saturday – Wednesday.
Primary work hours are varying and subject to change depending upon the needs of scholars and the household team. The Adjustments to the schedule are made to accommodate these demands when necessary.
Education and Experience: Must have one (1) of the following:
  1. A Master’s degree in social work, counseling, social work administration, or a related human service degree AND two years’ experience in the management or supervision of child care personnel and programs; or
  1. A bachelor’s degree in social work or a human service area of study and 3 years’ experience in residential treatment for children and youth services.
Compensation: Salary: $40,000 - $45,000 commensurate with experience

Boys Hope Girls Hope will offer a competitive compensation package, ample opportunities for professional development, and an exciting, fast-paced work environment for the passionate candidate who brings a commitment to the mission and the internal drive to be successful. Boys Hope Girls Hope is an equal opportunity employer

Job Type: Full Time

Salary Range: $30,000 - 49,999