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Bilingual Case Manager
The Bilingual Case Manager delivers comprehensive, trauma-informed advocacy and support for children in shelter by assessing their needs, developing goals, and linking children + families to resources and services that improve, maintain, or restore an enhanced quality of life. Uses a strengths-based approach to provide crisis management, safety planning, advocacy, resource referrals and support to survivors of domestic violence.
The Bilingual Case Manager will work in close collaboration with the Adult Therapists, Senior Director of Advocacy and Outreach, Adult Case Managers, and our Therapeutic Case Manager. Must be able to adapt to a continually evolving environment, work with a diverse population, and thrive in an autonomous and deadline-oriented workplace.
• Abides by all policies that maintains the confidentiality and safety of residents in our care.
• Knowledge of Kansas City area community resources including employment, health, finances, mental health, housing, legal issues, and education.
• Assess needs, develop goals, and serve as a partner to clients to link essential resources that support the safety, self-sufficiency and whole-person healing of our residents.
• Conducts intakes as needed.
• Supports the physical and emotional safety of residents in shelter.
• Advocates on behalf of survivors with community service providers. Builds service partnerships with community-based organizations to expand resources to residents.
• Develops and maintains electronic case records that document services provided to survivors.
• Provides crisis intervention and develops safety plans, as necessary.
• Coordinates or provides transportation as necessary to residents.
• Participates in team and staff meetings and communicates client needs in a timely and effective manner.
• Builds community and service partnerships with community-based organizations.
EXPERIENCE, ABILITIES + QUALIFICATIONS
• Experience in domestic violence preferred but not required.
• Ability to organize and prioritize tasks and assignments to meet deadlines.
• Must possess executive maturity, sound judgment and a professional appearance.
• Proven history of self-directed work to improve processes and procedures and excellent understanding of business processes and operations.
• Consistent demonstration of integrity, honesty, and high ethical standards.
• Keen interpersonal skills, being sensitive to Trauma Informed Care model.
• Familiarity with computer operating systems, work processing, databases, spreadsheets, email, and internet and possess the ability to learn new systems.
• Alignment and adherence to the Newhouse mission, vision, and principles.
Job Type: Full Time