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Career Coach

Posted: 01/09/2020

The Career Coach works as part of the program team to identify needs, deliver outcomes and facilitate successful enrollment in training, job placement, and retention activities for Connections to Success Participants. The Career Coach serves as primary coach for the development of participant resumes, cover letters, interview skills and career guidance, while working closely with the Job Developer and Education Specialist.  This work will be conducted both in the community and inside prisons and jails with participants during  and after the Connections to Success Personal and Professional Development training (PPD) classes. In addition the Career Coach will serve as a Life Transformation Coach (LTC) for a small amount of participants. The LTC is responsible for cultivating relationships with participants before, during and after they have completed the PPD training. LTC are participant centered; knowledgeable about community resources and act as strong advocates for participants. LTCs maintain regular contact with participants and work with them to achieve both short and long term goals identified in their Life Plan. The LTC provides resources, accountability and encouragement as participants pursue their goals. LTCs inspire, engage, and support participants at all stages of their transformation without judgment or prescription using coaching practices and reinforcing PPD curriculum.
Reports to: Project Manager
Supervises: Interns (as needed), volunteers (as needed)
Internal Relationships: All Staff, Volunteers, Mentors, Participants
External Relationships: Participants, Educational Institutions, Employers, Training Providers, Volunteers, Guest Speakers, Partner Organizations, Referring Agencies, Community Organizations and Government Agencies

  • Research local market and industry trends to identify career opportunities
  • Initiates and cultivates relationships with participants, building strong partnerships for career advancement
  • Communicates the benefits of successful resume building, interview techniques and other career advancement skills to participants
  • Works with participants to prepare, revise and update resumes
  • Works with Job Developer and Education Specialist to understand employer needs and makes appropriate participant referrals
  • Works closely with Life Transformation Coaches to ensure participant has adequate support to obtain and retain employment (i.e. transportation, child care, etc.)
  • Screens participants for employment placement and works as a liaison between participants and the Job Developer and Education Specialist to ensure participant is work ready, 
  • Works with program team to deliver employment outcomes and ensure job retention
  • Coordinates employment related functions including mock interviews, hiring events, tours, Career Connect, and Employer Panels
  • Screens participants for eligibility for participation in skill-based training
  • Transports participants (when necessary) to PPD class and interviews
  • Ability to track, manage and use data in a timely, accurate manner across a variety of database systems for grant reporting purposes
  • Completes all required reports and summaries on time and submits to Project Manager
  • Collaborates with Program Team on Connect Group activities
  • Engage, participate, and contribute to all assigned activities that further the goals of CtS in a variety of settings to include offices, partner organizations, correctional institutions and more  
  • Maintain confidentiality of all participant information
  • Works one-on-one with participants at all stages of program participation to empower, challenge and support transformation; utilizing PPD curriculum and coaching approach to support cognitive skill development in everyday situations
  • Provides accountability and actionable support to participants as they pursue goals outlined in their Life Plan; offering individualized and non-prescriptive support
  • Makes timely and appropriate referrals to meet basic needs, advance educational goals and promote employment success; understands scope of service and refers out as needed
  • Supports participants in job search activities including applications, resume development, interview preparation and transportation to employers
  • Completes surveys, case notes, attendance records; updates employment and education information promptly when participants’ status changes. All interactions documented within 48 hours
  • Bachelor’s degree in the social sciences, business, or a related field, or equivalent, experience preferred but will consider experience in lieu of degree.
  • At least 1 year experience in direct service to a high risk population preferred
  • Knowledge of labor market trends, and major private and public employers in the area
  • Strong interpersonal skills
  • Excellent verbal communication skills and ability to persuasively present program and participants needs/outcomes to audiences
  • Excellent written communication skills
  • Experience in skill-based training programs a plus
  • Knowledge of local workforce systems and WIOA
  • Ability to work some nights and weekends
This position is full-time, 40 hour per week, non-exempt position. Employee will be eligible for full benefits including health, and vacation benefits. We invite potential candidates with incarceration/ criminal justice system history apply.
Application Instructions
Interested applicants, please submit a cover letter and resume to Attn: Jeffery T. Lee, with position title and location in the subject line.

Job Type: Full Time