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Career Services Coordinator

Posted: 03/08/2023

Section 1: Overview and Purpose of Position


Provide case management, enrollment services, and follow-up services for economically disadvantaged Adults, Dislocated Workers, and Youth, including refugees, immigrants, low English proficiency individuals and persons with disabilities. These customers will be assigned after acceptance by the Enrollment Committee and shall have a designated caseload as assigned by the Director of Career Services/Functional Leader of the designated Job Center. Assigned customers must receive follow-up services every thirty (30) days during training and post-employment to ensure training completion and job retention. The Career Services Specialist will also provide expertise and serve as a resource person to the workforce development system and refugees, immigrants, and  low English proficiency individuals. Career Services Specialist will have expertise regarding Kansas City and Vicinity Workforce Development board/FEC.


Section 2: Qualifications (skills, education, experience)

  • Bachelor’s degree in social work, public administration or another related field.

  • The degree may be substituted with a high school diploma or GED and three years of work experience in the field.

  • Experience working with persons with refugees, immigrants, and  low english proficiency individuals- preferred.

  • Valid Driver’s License and proof of insurance 


Section 3: Responsibilities/Duties


Client Services

At the direction of the Director of Career Services/Functional Leader of the designated job center, provide guidance to Missouri Job center/Workforce development staff assisting individuals seeking employment or career development opportunities, skill development, and job retention assistance to obtain self-sufficiency. Career Services Specialist will work in coordination with Kansas City and Vicinity Workforce to provide the following services: 

  • Job Service Center service overviews 

  • Career Readiness workshops 

  • Services overview 

  • Case Management services during training and employment for a dedicated caseload 

  • Assessments 

  • Referrals to external resources/community partners 

  • Enrollment in and support for work-based training 

  • Job search assistance 

  • Provide follow-up services and support to clients enrolled in training services 

  • Submit weekly, monthly and quarterly activity reports in a timely and accurate manner.

  • Make recommendations to the Full Employment Council for the development and implementation of a Cultural Competency & Language Access Plan

  • Develop and implement training on serving Low English Proficiency and Cultural Competency to be provided to new Job Center employees during the new hire orientation

  • Provide services, guidance, and assistance to job seekers leading to increased access and use of services by job seekers 

  • Provides case management to support, resulting  in training completion and job retention per assigned caseload

  • Function as a member of the Job Center –provides support to customers to maximum use of the readily available assistive technology, thereby improving access to Job Center services.  

  • Serve as a liaison between Jewish Vocational Services and the Job Center

  • Coordinate referrals between JVS and Job Center, linking clients from both organizations to appropriate services


Section 4: Skills Needed

  • Strong organizational and time management skills, with a proven ability to meet deadlines; able to effectively prioritize and execute multiple tasks.

  • Ability to be self-directed and highly flexible in daily work. 

  • Ability to work effectively in an environment that is multicultural and multilingual.

  • Excellent verbal and written communication skills and the ability to develop positive working relationships with both internal and external collaborators.

  • Experience working with people from diverse backgrounds

  • Strong computer skills and proficiency in Word, Excel, Google Docs, and internet-based communication.


Section 5: Working Conditions and Physical Effort

  • Hours:  Monday-Friday 8:00-5:00 pm, with possible evening events

  • 90% of time will be at Job Center, 10% at JVS

  • Occasional travel to community events or other business locations in personal vehicle with mileage reimbursement

  • Much of the work is typically performed in an interior temperature-controlled office work environment. 

  • Position requires prolonged periods of sitting at a desk and working on a computer.

  • Use of cell phone is also required with partial reimbursement by the agency. 

Job Type: Full Time

Salary Range: $30,000 - 49,999