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Career Services Specialist
Career Services Specialist
Community Services League (CSL), founded in 1916, is one of the Kansas City region’s largest social service providers. Through its mission and vision of creating meaningful and lasting change in the lives of area neighbors, CSL maintains and delivers a variety of innovative anti-poverty programs that help move our community forward. CSL’s family stability programming offers a full suite of case management, supportive coaching, and direct wrap-around services to assist our neighbors in creating immediate and lasting stability in their lives and households. CSL’s commitment to assist families from crisis to permanent stability is a critical pillar within the organization’s mission and vision.
This position is responsible in assisting with activities regarding the CSL work/life initiative. This team centric position will assist individuals interested in obtaining employment services and workforce trainings.
Reports to: Vice President of Career Services
The Work Life Center assists individuals with employment and workforce training.
This position is responsible for assisting with data collection involving the employment and training programs. This includes following up on retention information, managing reports and data entry.
- Data gathering for grants and contracts
- Maintain communication and relationships with program participants for employment milestones
- Collaborate on managing technology platforms
- Assist with the scheduling of individuals into the employment and training programs
- Report creation
- Assist with pre-program assessments and testing
- Provides a customer-focused experience
- Assist individuals with managing computer tasks associated with job searching
- Works closely and collaboratively with the Workforce Specialist
This job has no supervisory responsibilities.
To perform the job successfully, an individual should demonstrate the following competencies:
- Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
- Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
- Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
- Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High School Degree or High School Equivalent. A minimum of 6 months of proven organizational, customer service and problem-solving competencies. The Retention Specialist must have excellent written and verbal skills while being comfortable with technology and interacting with visitors. Willingness to be flexible, with the possibility of working outside of normal operational hours. Exhibits professional etiquette skills.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Proficient in Microsoft Office Suite or related software.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Hours/Schedule & General Working Conditions:
Standard hours for this position are 8:00 a.m. – 5:00 p.m., Monday-Friday. This schedule may occasionally vary depending on the needs of the position, including special events and/or programs on nights and weekends. This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.
All employees must demonstrate a commitment to Community Services League’s Equity and Inclusion efforts.
Job Type: Full Time
Salary Range: $30,000 - 49,999