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Case Manager

Big Brothers Big Sisters of Greater Kansas City
Job Description

Posted 03/11/19 
OUR PURPOSE:
To clear the path to a child’s biggest possible future.

Standing Together To Defend Potential:  In a world of causes, we make a difference by creating professionally supported, one-to-one Matches for kids who want to realize their full potential.  Big Brothers Big Sisters professionally creates and supports these Matches. Over 1,300 Matches (Bigs & Littles) get together every week in Kansas City. Research proves that children enrolled in BBBSKC programs are more likely to improve in school and in their relationships with family and friends and are less likely to skip school or use illegal drugs or alcohol. BBBSKC has been recognized as a leader in the non-profit industry and in the national BBBS network; winning the National BBBS Large Agency of the Year and Gold Standard Award in 2011, 2013, 2015 and 2017. Other awards include Ingram’s Magazine & KC Magazine’s Best Non-Profit and the Non Profit Times Best Non Profit to Work For in America. Our mission and reputation attract a very talented pool of employees and our culture helps us retain that talent.  

 
POSITION SUMMARY:  

Reporting to the Chief Program Officer, this is a full time, exempt position. There are three primary areas of accountability for a Case Manager at BBBSKC:  volunteer intake, making matches, and match support. These accountabilities require one-to-one contact with children and families in primarily one-parent households and with adult volunteers.  The clients and parents seek our help in finding an adult friend to spend two to four hours a week in a long-term one-to-one friendship. The client enrollment team interviews the families, while the case managers interview the volunteers and create a match based on compatibility and location.  Case Managers then provide support to the match through phone contact, and email, by offering advice and direction. Case Managers are also responsible for administering all match outcome surveys.

DUTIES & RESPONSIBILITIES:
 

·       Volunteer intake and potentially assisting the client enrollment team with client intake on an as needed basis 

·       Make appropriate assignments of volunteers and clients according to agency policy and procedure 

·       Maintain supervisory contact with active matches in caseload in accordance with established guidelines through the life of the match; provide support, advice and consultative/referral services as required 

·       Attend college and career preparation events for enrolled students 

·       Work with teen students on goal setting exercises 

·       Conduct match closings as required 

·       Maintain case management records and complete all other paperwork relative to duties in a timely manner 

·       Serve as a member of the volunteer screening committee as needed 

·       Maintain contact and obtain updates every six months on volunteers waiting for assignment 

·       Conduct volunteer reassessments every two years as required by policy/procedures 

·       Attend and participate in meetings deemed necessary by the Chief Executive Officer and Chief Program Officer 

·       Attend and participate in required agency events and functions   

·       Requires access to transportation to travel to and from client/volunteer locations for home visits


EDUCATION & QUALIFICATIONS:

·       Bachelor's degree in social work, psychology or counseling; or a bachelor's degree and at least two years paid professional work experience in the social service or youth development field 

·       Experience working with teenage youth preferred 

·       Bilingual in Spanish/English is preferred  

·       Ability to independently provide advice and coaching to both adults and youth 

·       Excellent organizational, customer service, interpersonal, written and verbal communication skills are essential 

·       Highly proactive style of work

·       Excellent human relations skills, as well as written and oral communications skills, and the ability to work under competing demands and with minimal supervision is essential

·       All applicants must submit to and pass a background check

·       A familiarity with Salesforce is a plus  

 

WORK ENVIRONMENT

BBBSKC is the fastest growing Big Brothers Big Sisters agency in the nation, nearly doubling the size of our staff and number of children served within the past 10 years. We are proud to offer competitive pay, a generous benefits package, ample vacation days, and a fun office environment where the average tenure for staff is nine years. Management believes in helping our staff members learn and grow, offering professional development opportunities whenever applicable. We also believe in the work hard, play hard motto as we plan quarterly staff outings where we step away from our day-to-day operations and focus on connecting as a team. This position is based in our beautiful, newly renovated Crossroads office (which happens to include a rooftop party deck) and auxiliary office next door.  As a member of the BBBSKC team there will be an expectation to participate in some evening and weekend events.

TO APPLY
 
If you qualify for this position and are passionate about our mission and our staff culture, we look forward to meeting you.  

Please email your resume and a cover letter (to include what makes you a phenomenal candidate and why you want to work at Big Brothers Big Sisters as well as your salary requirements) to:

Kimberly Karashin, Vice President of HR & Culture
Big Brothers Big Sisters of Greater Kansas City
jobs@bbbskc.org
www.bbbskc.org   
 
Email applications are preferred; if that is not an option you may send your application to:
BBBSKC, Attn: Kimberly Karashin, 1709 Walnut Kansas City, MO 64108.
 
BBBSKC values diversity and inclusion and we are proud to be an Equal Opportunity Employer.

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