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Financial Coach

Posted: 11/03/2019

Organization and Program Overview
Community Services League’s Mission is to assist our communities in reaching their potential by providing immediate relief to people in need, assessing their situations, and providing solutions that lead to economic stability.
Financial Opportunity Centers (FOC) help low to moderate income families boost earnings, reduce expenses, and make appropriate financial decisions that lead to asset building through an integrated service model approach.  The centers provide individuals and families with services across three critical and interconnected areas: employment services, financial coaching and access to income supports.

Position Description
The financial coach provides direct services to low to moderate-income individuals who are enrolled as Financial Opportunity Center participants.  Financial counseling and coaching involve an ability to engage and motivate clients, a strong understanding of personal finances, and the ability to teach that knowledge to others.  The financial coach is responsible for assisting clients in developing plans of action that are intended to help the client reach their goals and achieve financial stability.  The financial coach is expected to focus services in a one on one counseling format.  However, the coach might also conduct classes and workshops on topics such as budgeting, credit building, and banking products.
The financial coach will work with the employment coaches and income supports coaches to ensure that the client is getting assistance across these three major service areas.  The financial coach reports directly to the Senior Financial Coach.

  • Provide one on one financial counseling/coaching
    • Teach clients about the value of their services and engage the client in a long-term relationship
    • Assist clients in resolving current financial situations, while providing a wide lens on their financial health to shift the approach to proactive financial management
    • Work with clients to complete a very detailed financial assessment
      • Work with the client to document a budget and provide strategies for budget improvements
      • Access the clients credit report/score and provide strategies for credit building
      • Document the client’s balance sheet and provide strategies for increasing net worth
    • Develop plans of actions and provide tools, resources, and accountability to the client to help them meet their goals
    • Develop a depth of knowledge of the FSS program and provide support to those who are in program. This may include answering questions about the program, processing interim disbursements or helping families to see how working can help them achieve their goals
    • Encourage participation in the Amy Anthony College Savings Program. It is available to all FSS family’s children.
    • Participate in CSL’s VITA Tax Preparation program from January 1 – April 15 annually.  Candidates should expect to work some scheduled evening and/or weekend hours during this time to accommodate clients who work daytime hours
    • Understand other services offered by the agency, such as employment services and income supports counseling, and connect the clients to these other services
  • Outcome tracking—track the stories and successes of program participants
    • Use Sales Force, a client management system, to document and reflect the outcome of their clients accurately and in a timely manner
    • Completing Combined Financial Assessment (CFA) for financial counseling clients
    • Working with the entire FOC team to ensure that any changes to the client’s CFA is properly documented
  • The financial coach may conduct workshops as a means of outreach and education
    • The classes may be part of a larger job readiness class offered by the FOC, or may be occasional workshops to the public
    • Develop workshop materials or tailor existing materials to meet the needs of the community
    • Workshop topics should be relevant to the community, and may include topics such as: budgeting, savings, banking products, credit building, identity theft, and more.
  • Develop relationships with local financial institutions and community organizations
    • Work with mainstream financial institutions to understand the needs of the community so they can provide products and services that fit
    • Create a network of referral organizations to help you assist the client meet his goals (e.g. local housing counseling agency, legal aid, etc.)
Qualifications for the financial coach position include, but are not limited to:
  • A strong understanding of personal finances, particularly in the areas of budgeting, asset building, and credit building
  • A bachelor’s degree from a four year accredited institution
  • Previous work experience in the financial sector (banking, lending, insurance, investments) is a plus
  • Previous experience administering HUD’s Family Self-Sufficiency (FSS) program is a plus
  • Strong communication skills, both written and oral 
  • Previous work experience with the FOC’s target population, and/or the ability to provide financial counseling/coaching services in a culturally sensitive manner.   A good financial coach is able to relate well to team members and clients
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Internet and Resource Savvy

Job Type: Full Time

Salary Range: $30,000 - 49,999