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Homeless Continuum of Care Coordinated Entry Manager

Posted: 11/18/2020

To apply, please email: admin@gkcceh.org

The Greater Kansas City Coalition to End Homelessness (GKCCEH) is seeking a well-rounded, mission-driven individual who is detail-oriented with strong technical and analytical skills to fill its Coordinated Entry Manager position. Coordinated Entry (CE) is a practice required of all homeless service providers receiving HUD funding. As the Lead Agency for the local Continuum of Care (CoC), GKCCEH is responsible for ensuring compliance with all CE practices. Coordinated Entry is a system-level strategy utilized to engage, assess, and prioritize (by vulnerability and additional factors) any person(s) experiencing homelessness. Through various points of entry, with the use of a common assessment tool, CE is designed to increase access and target assistance to the most vulnerable households with the most acute housing and supportive services needs.

The Coordinated Entry Manager will be an important member of the community-wide CE team and is responsible for ensuring that CoC 604M is carefully following HUD regulations and best practices. The Coordinated Entry Manager will help drive meaningful, system-level change by establishing and maintaining effective working relationships with partner agencies and community stakeholders to realize positive outcomes for persons experiencing homelessness by matching them to appropriate housing referrals and access to resources. The ES  Coordinator will collaborate with CoC staff, service providers, and program participants to coordinate service provision. The Coordinated Entry Manager will also attend community meetings related to the development and promotion of Coordinated Entry in the CoC, and will perform the essential task of maintaining the prioritized By Name List of persons experiencing homelessness upon which the CE System is predicated. The Coordinated Entry Manager will collect and analyze data to measure system and program performance, evaluate project and client-level outcomes, compile various reports, and ensure HUD contract compliance. To be considered for this position, the application must include a cover letter which describes relevant experience.

ESSENTIAL FUNCTIONS:

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

 
  • Daily update the community By Name List (BNL), using Microsoft Excel to filter and prioritize a list of households in need of housing

  • Daily client calls as needed to confirm all contact information on BNL is correct and up-to-date 

  • Update contact list for all clients on BNL, as contact updates are provided by clients

  • Co-facilitate weekly Placement Team meetings where client referrals to open housing opportunities and case conferencing take place.

  • Manage the process of referring clients to appropriate projects with vacancies 

  • Access client data within the community’s Homeless Management Information System (HMIS) database, Caseworthy, to be used in coordination with client information on the BNL

  • Weekly review of HUD website and other publications to ensure up to date understanding of HUD regulations

  • Ensure alignment of CES policies and procedures with ESG and CoC Program written standards 

  • Monitor CoC-and ESG Program-funded housing and supportive services providers in the CoC to ensure projects are accepting referrals only from the CES, as required by the terms of their grants

  • Regularly assist in determining if assessment tools or processes need to be refined, and implement changes across the full CES

  • Assist with preparation and facilitation of established CE Advisory Work Group meetings

  • Help review, draft, and enforce policies and procedures regarding CES for the MO-604 CoC. Continuously update as needed system changes occur 

  • Identify performance goals for Coordinated Entry and work with CES program staff and contract providers to ensure that all internal and external performance goals are being met

  • Report on CES effectiveness to the CE Work Group, the CoC membership, and HUD as required 

  • Development planning and implementation strategies to strongly encourage all other homeless assistance projects to accept coordinated entry referrals for vacancies in their projects;

  • Assist with the development and implementation of a robust quality assurance plan for the assessment process

MINIMUM QUALIFICATIONS:

The ideal candidate will possess a strong working knowledge of the HUD Continuum of Care program and the Coordinated Entry System. In addition, creative problem-solving capability as well as the ability to work well independently and in groups and demonstrate outstanding interpersonal and written and oral communication skills are a must. This person will also possess the ability to thrive in a collaborative environment, while juggling multiple critical tasks and responsibilities. Further, the chosen candidate will demonstrate strong technical skills, especially in data management and Microsoft Excel, with a minimum of two years of experience working in the application. 

Education: Possess a Bachelor’s degree from an accredited college or university with a major in Social Work, Public Health, Public Administration, Counseling, or a closely- related field.

Experience: Minimum of two years of full-time experience in coordination and/or evaluation of homeless and housing services (preferred), behavioral health, or human services, with an emphasis on program management and the provision of technical support to drive system-level change.

REQUIRED KNOWLEDGE AND SKILLS: 

  • Previous experience with the HUD Continuum of Care and Coordinated Entry required;

  • Knowledge of philosophy and objectives of homeless assistance and community service programs; special needs of homeless populations; 

  • Administration of programs; relational database software such as Caseworthy; Microsoft Office Suite;

  • Proven skill in working independently; organizing and prioritizing work; excellent written and verbal communication; exercising good judgment and effective decision making; sensitivity to changing situations;

  • Planning, developing, and managing program and/or events; evaluating program effectiveness; preparing and maintaining policies and procedures; communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction;

  • Skill in providing lateral management in high stress situations.

  • Ability to work with a unique client population in challenging situations in and out of traditional office environments, including remote work.

  • Basic office equipment and technology

  • Relational database software

  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

  • Online meeting platforms (GoTo Meeting, Zoom)

  • Homeless Management Information System Database (Caseworthy)

Job Type: Full Time

Salary Range: $30,000 - 49,999