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Housing Program Manager

Posted: 05/21/2023

Who We Are

Vivent Health is one of the nation’s largest providers of HIV prevention, care and treatment services with a budget approaching $260 million and employing over 550 professionals.

The unique, nationally recognized Vivent Health HIV Medical home model of care assures that everyone with HIV has access to medical, dental, mental health and social services and provides the best opportunity for patients to achieve high quality health outcomes. Vivent Health also provides aggressive HIV prevention services to gay men, injection drug users and others at the highest risk for HIV infection.

Vivent Health currently operates in multiple states nationwide. It embraces a Market Culture to increase access to care, enhance quality outcomes, achieve and surpass financial performance expectations and has an aggressive plan to expand into additional states.

Position Purpose
The Housing Program Manager is responsible for overseeing the delivery of key Housing programs administered by housing and case management staff, including HOPWA, Housing Navigation and Supportive Services, and other special programs.  Responsibilities include but are not limited to staff recruitment, training, and supervision of housing specialists; program development, administration, and evaluation; grant administration and compliance; budget development and oversight.
Essential Functions

  • Oversight of vital supportive programs around housing within the Social Services department, to include helping patients/clients and the team with securing affordable housing for patients/clients-, both short- and long-term housing plans, and access to financial assistance programs along with ensuring eligibility for patients/clients.
  • Supervision of housing program staff including recruitment and hiring in collaboration with Director of Social Services, coaching, and evaluation of employees’ job performance.
  • Ensure that staff adhere to guidelines and policies.  Provide ongoing feedback and mentoring to aid in skill development and ensure quality, goal-oriented service provision to patients/clients.  
  • Grants management including City and Federal HOPWA programs.  Work closely with the finance team to monitor spending against revenue on each grant cycle, assist with applications and reporting.
  • Ensure ongoing compliance and quality assurance activities for consistent program administration and adherence with HUD, HOPWA, and Ryan White regulations. 
  • Focus on outcomes for patients/clients, leveraging supportive social services programs to break down barriers to care. 
  • Program implementation – including special grants and new initiatives.
  • Provide input for department and program policies and procedures.  Develop and implement policies and procedures as necessary.
  • Lead program evaluation activities (satisfaction survey and other mechanisms to evaluate program effectiveness) on annual basis. 
  • Provide oversight to ensure that housing client files contain accurate and current documentation in accordance with HUD/HOPWA and Ryan White guidelines.  This includes household, financial and demographic information, proof documentation, as well as service documentation for all types of assistance.  This includes electronic files in SCOUT, Provide Enterprise, HMIS system, Ryan White clients, and HOPWA clients.   
  • Collaborate with Vivent Health programs and various housing resources across the enterprise.  Through staff meetings and client staffing, work closely with the Director of Social Services, Housing Specialists, Case Manager Supervisors and Case Managers on mutual clients, ensuring the service plan includes housing goals, and provide ongoing education and support for staff assisting housing clients.  Maintain connections with Vivent Health’s Legal and Food Services staff, and Medical, Dental and Behavioral Health clinics to ensure that housing clients can access needed care and reach desired health outcomes. 
  • Ensure strong communication and collaborative relationships with housing service providers across the city and state and attend essential community meetings with organizations, to help identify external resources and referrals to Vivent Health and other crucial programs for people living with HIV.
  • Provide Director of Social Services with regular reports and briefings on all responsibilities and activities.  Work collaboratively with case managers, social services and other leaders to ensure optimal service delivery.   
  • Support Director of Social Services and VP of Operations with administration of programs and grant-related tasks, including those named above.
  • Other duties as assigned.
 Required Experience and Skills
  • Baccalaureate degree in social work, health care, or human service discipline, from an accredited college or university.
  • Experience providing supervision or program oversight in a social service, housing, or health service agency or clinic.
  • Demonstrated ability to communicate well in both written and verbal form, be well organized, keep clear records, and handle time efficiently.
  • Valid Driver License, insurable driving record and access to a reliable insured vehicle.
  • Willingness to travel within designated territory.
  • Willingness to work occasional evenings and weekends as needed.

Additional Preferred Experience 
  • Experience in providing services to persons encountering problems of homelessness, poverty, unemployment, substance use disorders, and behavioral health issues.    
  • Experience in working in a collaborative, multi-disciplinary environment.

Additional Preferred Qualifications
  • Master’s degree in social work, health care or a human service discipline.
  • Bilingual/bicultural (English and Spanish) skills preferred
  • Knowledge of HRSA/Ryan White, HUD or HOPWA funding and rules.
  • Knowledge of HIV/AIDS and related issues and/or experience working with people with a life-threatening illness.
  • Ability to establish and maintain effective public and working relationships with culturally diverse populations from a wide range of life circumstances and backgrounds.
To apply: Email cover letter and resume to Clint Blair, Talent Aquisition Lead. All opportunities are also available to view on our website and you can apply directly there if you prefer. 

Job Type: Full Time