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HS/PRS Case Manager

Posted: 11/02/2022

Section 1:  Summary – Overview and Purpose of Position 
HS/PRS Case Manager is responsible for fulfilling the JVS mission by providing case management and supportive services to unaccompanied immigrant children.  They will meet twice monthly with the Social Work Youth Program Manager to report on cases, and will serve children in Kansas City and the surrounding areas. The purpose of this program is to provide follow up services, case management, and address the needs of unaccompanied immigrant children during their post-release/reunification time.
This position will be housed inside of the Social Work - Youth Program.  The Social Work Program is focused on holistic, culturally competent social work interventions, based on strengths, empowerment, and ecological perspectives and adherence to the NASW Social Work Code of Ethics.  These culturally competent interventions utilize multicultural and language abilities of staff, as well as trained contracted interpreters. Types of interventions, as well as frequency and intensity of services, are driven by the needs of the community and each client. Building and maintaining positive relationships with clients, communities, and agencies is an integral part of the position.

Section 2:  Qualifications – Education and Experience

  • Bachelor’s level degree in human services or related field, or equivalent related experience
  • At least 1 year relevant experience in case management or similar roles
  • Fluency in Spanish required 
Section 3:  Responsibilities/Duties 
  • Conduct home visits and phone contacts with the dual purpose of assessing safety and appropriateness of child’s placement with their caregiver (sponsor) and connecting child to services in the community to address risk factors.
  • Provide ongoing case management with a focus on screening and making appropriate referrals to address child’s needs in the following domains: Placement issues, safety issues, education, health, mental health, legal/immigration proceedings, substance abuse, independent living, criminal/juvenile justice, child enrichment activities.
  • Provide crisis intervention services directly, as needed, or connect family to services to ensure minor’s safety and well-being in a crisis situation.
  • Submit detailed and thorough documentation in compliance with LIRS policies and procedures.
  • Utilize best practices with youth for thorough assessments of child’s progress and services provided.
  • Maintain regular and timely communication with supervisor around any issues concerning the child’s safety, stability, or well-being in the placement.
  • Attend required LIRS meetings and trainings
  • Participate in ongoing supervision with JVS Youth Program Manager
  • Attend monthly JVS Health and Wellness team meeting
  • Work collaboratively with JVS staff to ensure client has access to holistic care
  • Participate in at least one JVS internal committee
  • Work closely with established community partners and identify new opportunities for partnership
  • Other duties as assigned.
Section 4: Skills Needed 
  • Collaboration with the refugee and immigrant communities
  • Commitment to continued learning and education
  • Commitment to continuing to gain knowledge of policies impacting immigration in the U.S.
  • Ability to establish and develop relationships with JVS staff/community agencies/partners
  • Ability to be self-directed and highly flexible in daily work
  • Ability to recognize and respect cultural and ethnic differences
  • Knowledge and understanding of trauma and domestic violence
  • Knowledge and/or willingness to learn and identify a wide range of community resources
  • Knowledge of Microsoft Office Word, Excel and willingness to learn/utilize JVS database
Section 5:  Relationships
Internal: The Case Manager must be able to effectively interact with the program managers and workers within the various departments of JVS.
External: The Case Manager must be able to represent JVS and the Social Work Program to clients, community partners/agencies and funders.
Section 6:  Working Conditions and Physical Effort
Frequent travel in the community with private vehicle. Often will require day travel to visit minors but no overnight visits.  Setting may vary depending upon the client or partner agency’s location. Moderate physical effort.  Occasional may lift/carry up to 25 lbs.  May require long periods at a computer. 
Section 7:  Performance Indicators 
  • Accountability
Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to delivering on his/her duty and presenting oneself as a credible representative of the agency to maintain the clients’ trust and foster client loyalty
  • Client Services
Is dedicated to meeting the expectations and requirements of internal and external clients in a manner that provides satisfaction for the client and fosters client loyalty. It implies helping or serving others, to meet their needs. It means focusing on discovering those needs and figuring out how to best meet them.
  • Continuous Learning
Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish a result or to serve a client's needs effectively. Has desire and drive to acquire knowledge and skills necessary to perform job more effectively.
  • Cultural Awareness
Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics; treats all people fairly and consistently; effectively works with people from diverse backgrounds by treating them with dignity and respect. 
  • Ethics and Integrity
Exhibits trustworthiness and ethical behaviors with consideration for the knowledge one has of the impact and consequences when making a decision or taking action. Treats others with respect and takes responsibility for actions.
  • Relationship Building
Able to develop, maintain, and strengthen relationships with others inside or outside of the organization who can provide information, assistance, and support.
  • Teamwork
Able to effectively work and complete assignments in group settings. Works cooperatively, with a positive attitude with others to achieve common goals. Treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.

Job Type: Full Time

Salary Range: Up to $29,999,$30,000 - 49,999