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Manager of Clinical Services (LPC or LCSW)

Posted: 11/18/2019

Summary of Position

The Manager of Clinical Services will provide supervision to all of CAPA’s clinical staff, including Intern Supervisors.  They will be responsible for ensuring seamless team management and development, supportive and reflective clinical supervision, program delivery, and quality control and evaluation. The successful candidate will be supported by the Program Director and other caring and competent staff.
Essential Job Results 
  • Provide weekly face-to-face individual and/or group supervision to clinical staff.
  • Review client progress with supervisees weekly.
  • Provide input and monitoring the intervention process.
  • Monitor case documentation.
  • Monitor the implementation of Client Treatment Plans.
  • Co-sign case documentation when necessary.
  • Set goals for performance and deadlines in a way that comply with CAPA’s service delivery plan and mission.
  • Organize workflow and ensuring employees understand their duties and delegated tasks.
  • Monitor employee productivity and providing constructive feedback and coaching.
  • Resolve complex issues.
  • Adhere to legal and agency policies and procedures and undertaking disciplinary actions if the need arises.
  • Facilitate weekly team meetings.
  • Facilitate quarterly peer review as part of the Quality Assurance process.
  • Manager of Clinical Services with collection, data entry, analysis and reporting of quarterly, bi-annual and annual program outcomes.
  • Facilitate collection, data entry, analysis and reporting of quarterly Client Satisfaction Surveys.
  • Provide oversight for intake process.
  • Provide oversight for Intern Program.
Direct Service
  • Provide direct service which can be weekly face-to-face child, individual, group or family therapy, case management, crisis counseling, court advocacy, helpline and/or any other services as necessary.
  • Maintain thorough records as needed in performance of the position, including program documentation and monthly program data (i.e.) completes assigned program assessments; maintains program records; and monthly, quarterly & annual statistical program reports assigned by supervisor.  
Additional Job Results
  • Carry out CAPA’s mission: To prevent and treat all forms of child abuse by creating changes in individuals, families and society that strengthen relationships and promote healing.
  • Support CAPA’s strategic plan and ensure accountability through successful implementation of assigned objectives where applicable.
  • Maintain confidentiality of all agency information, consumer nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any per­son currently or formerly receiving services from CAPA.
  • Maintain professional standards and technical knowledge through annual attendance at educational workshops/seminars and review professional publications.  Inform staff and colleagues of the results of these activities.
  • Accept and use supervision, direction and consultation to maximize available resources in the completion of work duties.
  • Additional responsibilities will be assigned as needed to maintain and improve effective functioning of the department and to advance the mission of the organization.
All job responsibilities will be carried out under the direction of agency policies and procedures.


  • Master’s degree in Social Work, Psychology, Counseling, Marriage and Family Therapy or closely related field.
  • Missouri Licensed Professional Counselor and Registered Play Therapist Supervisor preferred.
  • Approved to provide supervision for Missouri LPC Licensure or Missouri LCSW Licensure.
  • A minimum of 6 years of experience in providing child, individual, group and/or family therapy.
  • Knowledge and experience in trauma-focused treatment and play and/or art therapy.
  • Supervisory experience required.
  • Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, span-of-control and performance.
  • Understanding of human resources, employee performance improvement plans, and corrective action policies.
  • Strong verbal communication skills including the ability to work successfully within team environment and collaborate with other professional staff.
  • Excellent verbal and written communication skills with exceptional attention to details
  • Personal qualities of integrity, credibility, and a commitment to and passion for serving children and families.
  • Proficient in Microsoft Office products including Microsoft Excel as well as proficiency in the use of email and professional office equipment such as fax machines, copiers and scanners. 
  • Familiar with and willingness to adhere to the social work code of ethics.
  • Ability to collaborate with a diverse group of individuals.
  • Reliable transportation, auto insurance and ability to travel to all parts of the community.
Reports to the Program Director.   Principal contacts include other CAPA directors, Intern Supervisors, direct service staff, funders, board members and clients.
Supervises Intern Supervisors, Clinical Therapists and Intake Specialist.  Additional joint supervision of interns may be required.
Please submit a resume along with two recommendation letters to: Open until filled.

Job Type: Full Time

Salary Range: $50,000 - 74,999