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Program Director - Supportive Services for Veteran Families (SSVF)

Posted: 06/21/2020

The Program
The Salvation Army's Supportive Services for Veteran Families (SSVF) program provides a continuum of specialized housing services, case management, linkage to Veteran benefits, temporary financial assistance and other supportive services to address housing stabilization for very low income Veterans and their families who are homeless or at risk of becoming homeless.

Essential Functions:

  • Direct and Administer Program Operations - Direct allocation of program resources, services, and maintain policies/procedures required by funders, Salvation Army, and accrediting bodies.
  • Manage Program Compliance - Meet contractual requirements, ensure positive compliance monitoring in accordance with 38 CFR Part 62, grant agreement(s), Program Guide, and Housing First. Maintain compliance with CARF Standards. Monitor program service delivery.
  • Program Monitoring and Reporting - Ensure service delivery in accordance with regulations, report on achievement of program goals, and submit required reports (VA repository, statistics, certifications, Advisory Council, and payroll).
  • Budget Management - Develop/manage budget in accordance with SSVF/Salvation Army guidelines. Ensure timely fund drawdowns and conduct spend-down rate analysis. Verify allowable temporary financial assistance (TFA) expenditures. Manage, and report on non-SSVF grant funds (Emergency Food & Shelter Program (EFSP), United Way, etc.).
  • Ensure Funding Sustainability - Successful submission of grant renewals. Collaborate with Divisional Social Services and Development Departments in the development of a fundraising plan to increase non-VA funding and to sustain operational income.
  • Management Team Leadership - Provide motivational management team leadership and lead strategic planning and annual updates. Continue professional development in project/personnel management and continuous quality improvement (CQI) competencies.
  • HMIS/Data & Statistical Reporting - Submit repository data uploads in accordance with data standards. Implement corrective actions for homeless management information system (HMIS) user errors, interface with HMIS providers for resolution, arrange technical support/staff training, and direct users in data quality validations. Participate in HMIS training including reporting, privacy, and security. Report monthly statistics.
  • Professional and Community Relationships - Effective working relationships with divisional personnel and community contacts. Provide presentations, media contacts, and/or public speaking as requested and approved.
  • Personnel Management - Direct supervision of Program Assistant, CQI Coordinator and Assistant Program Director. Recruit, interview, submit employment requests, and submit transfers and termination requests for approval. Oversight of performance consultations: complete these on direct reports and monitor those completed by supervisors. Monitor compliance with protocols for orientation, work hours, overtime, performance consultations, supervision, training, and disciplinary action. Monitor accuracy of payroll.
  • Community Coordination & Outreach - Direct, delegate, and monitor program participation in seven continuum of care (CoC) coordinated entry systems (CES), outreach, diversion, and service prioritization. Negotiate collaborative service agreements, develop outreach materials, and direct coordination with community partners, VA Medical Centers, veteran serving organizations, Salvation Army Corps/service extension sites, and other coalitions/task forces.
  • Risk Management - Provide leadership in post-incident “root cause analysis”, risk mitigation, and prevention. Collaborate and consult with Divisional Social Services on critical issues. Respond to/review complaints, grievances, rights/ethics violations, and document findings. Develop corrective action plans to incorporate staff training, disciplinary action, and policy/procedure changes. Timely reporting of fraud, loss, theft, accidents, injuries, death, and critical incidents.
  • Continuous Quality Improvement (CQI) - Direct and supervise CQI monitoring of service delivery, HMIS, and case records. Develop, implement, and direct CQI processes and implementation to improve procedures, compliance, quality, participant/staff satisfaction, and program outcome performance. Stay abreast of best practices/evidence based practices.
  • Monitor Sub-Contractor Compliance - Negotiate MOA/MOU’s for contracted services in accordance with requirements. Monitor sub-contractor compliance.
  • Commission on Accreditation of Rehabilitation Facilities (CARF) Accreditation & Special Projects - Ensure policies, procedures, and practices meet CARF accreditation standards to ensure continued program CARF accreditation status. Conduct, direct, or delegate self-surveys, submit accreditation application, and maintain compliance with standards. Other special projects as assigned.
Education:  MSW or MPA required.

Experience:  5 years of experience in non-profit social services management with increasing levels of responsibility. Grant writing, budget management, securing/maintaining program accreditation, and community collaboration in a bi-state service area. Data management, databases, and data reporting in Excel, Access, HMIS or similar database applications. Experience with homeless populations, Veteran populations, families, substance abuse, mental health, PTSD, social services, and Veteran-serving agencies in KS and NW MO preferred.
Certifications/Licenses - LMSW preferred for supervision of student interns.

Job Type: Full Time

Salary Range: $50,000 - 74,999