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Services Manager - Social Worker

Posted: 06/19/2022

St. Michael's Veterans Center (SMVC) provides quality, affordable housing to veterans experiencing homelessness or living with a disability in the Kansas City area. Since 2014, St. Michael's Veterans Center has served over 225 formerly homeless men, women and children. Our 24-acre campus is designed to empower veterans to work toward healthy reintegration with their families and communities by providing safe, permanent housing. St. Michael’s connects veterans with the means and support necessary to achieve housing stability, long-term health and wellness, and financial stability. Our campus is a home and community where veterans can live their best lives and give back to their community.

Responsibilities (include but are not limited to): 
Develop strategically focused services and programs in collaboration with SMVC staff and volunteer leaders

  • Lead the development, implementation and oversight of programs and services benefitting veterans living on the St. Michael’s Veterans Center campus.  Common areas of work include pursuing employment and/or benefits, coordination of health care, identifying and supporting mental illness, trauma, addiction recovery, and aging in place, resolving conflict and encouraging behaviors to sustain housing and wellness.
  • Deliver customized services within the solutions-focused and strengths-based approach
  • Assess resident’s needs identifying factors that may compromise housing stability
  • Asses resident’s strengths as tools to address current or future needs; establish strengths-based goals, as indicated, to move toward achieving self-determined goals
  • Monitor resident needs and progress toward meeting self-determined goals; continuous cycles of crisis intervention, assessment, and goals setting to ensure residents receive/obtain necessary services and referrals
  • Knowledge of mainstream resources, community resources, medical services and programs specific to persons who are homeless and/or veterans
  • Promote a positive and supportive living environment for residents; organize and develop special program events, such as recreational and educational activities, and support groups as needed
  • Manage transactional services including the food pantry and dignity closet.
  • Assess veteran unmet needs and identify appropriate programs or services to address them
  • Recognize opportunities to pursue mainstream benefits (e.g., VA pension, HCBS, MO Rent Rebates and Medicaid) and support or direct application processes.
 Be a part of building a vibrant community that takes care of our neighbors
  • Create a campus community culture that builds positive relationships and mutual support among residents.
  • Cultivate volunteers and encourage their deepening engagement at St. Michael’s, establish volunteer management systems
  • Actively participate in the SMVC Leadership Council connecting the passion and commitment of these volunteer leaders with the needs and lives of the residents
  • Act with each resident/client in a way that demonstrates respect and builds their dignity
  • Establish strong community connections with the Veterans Administration, organizations serving veterans and persons who are homeless; attend community meetings and fairs
 Maintain close working relationship with property management staff to assure resident safety and well-being
  • Maintain communication with management regarding resident daily living needs, as indicated
  • Assist management in defusing resident problems and offer appropriate social services assistance
  • Assist management and family members, when necessary, to respond to resident needs 
 Establish and maintain administrative systems to efficiently run programs and services
  • Maintain and properly secure detailed client files including client assessments, goals, correspondence and progress notes
  • Maintain internal and external data systems to document client services and manage volunteer/donor relationships
  • Obtain resident signatures for Release of Information sheets in order to communicate with all necessary medical personnel and social service agencies providing services to residents
  • Maintain detailed information on all programs, activities and/or services and distribute to residents through monthly newsletter
  • Complete monthly, annual or grants reports as required
 Participate in SMVC fundraising activities, as needed, including helping to articulate SMVC impact and to share compelling stories of residents/clients.

Position Requirements:
Education:        Master’s degree in social work or human services required; LCSW preferred
Experience:      At least 10 years of direct services experience required;
Required skills:  Motivational Interviewing, Dialectical Behavioral Therapy, Trauma Informed Care, Harm Reduction and extensive knowledge of chronic homelessness, serious mental illness, addictions, incarceration, health challenges and trauma
Preferred skills: experience working with persons who are homeless or at-risk of homelessness and/or veterans; program development and evaluation experience.

For more information or to apply, go to

Job Type: Full Time

Salary Range: $50,000 - 74,999