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Shelter Manager

Posted: 04/25/2021

Rose Brooks Center
Notice of Job Posting
Shelter Manager                                                                Exempt Position #200-001-FT-SME

Rose Brooks Center, a non-profit domestic violence agency, is currently hiring for a full-time Shelter Manager for our emergency shelter.  This position requires open communication and collaboration with the shelter management team, shelter advocates, and the shelter multi-disciplinary team to provide support and care coordination for shelter residents, build and maintain positive working relationships and continuity within the Shelter Advocate team, and ensure a safe and welcoming shelter environment.  The Shelter Manager position reports to the Director of Residential Services

Job Summary:
The Shelter Manager supervises, provides leadership and support, and delivers training and education to Shelter Advocates in the provision of services for the residential program, callers on the 24-hour hotline, and daily shelter operations. Promotes a healthy, safe, welcoming and positive community living environment and ensures advocacy, crisis services and shelter operations are consistent with Rose Brooks Center’s shelter model of operations.  Ensures principles of survivor-centered, accessible, trauma-informed, and equity and inclusion guide service delivery in a voluntary service participation and low-barrier shelter environment. The Shelter Manager assists with data control for grant compliance and reporting requirements and ensures quality assurance measures and targets are accurate for outcomes and productivity. This position works collaboratively with other internal staff, leaders and community partners/agencies in the provision of residential services for the residential program. 
A minimum of 40-hrs per week. Hours flexible between early day shift schedule, evening schedule, or combination. Option for 4 day-10 hour shift. Periodic on-call rotation to provide phone consultation to shelter staff.
  1. Perform all job responsibilities while demonstrating proficiency in all RBC competencies and a commitment to the overall mission of Rose Brooks Center.
  2. Perform functions of job according to agency policies and procedures and in alignment with agency values, beliefs, and philosophies
  3. Perform all job responsibilities utilizing principles of trauma informed care, accessibility, and equity and inclusion.   
  4. Maintain awareness about the risks of secondary trauma and understand one’s own responsibility of self-care.  
  5. Participate in all required trainings and optional trainings as determined.
  6. Attend scheduled staff, team and supervision meetings.
  • Bachelor’s degree in social services or commensurate experience
  • Experience with effective handling of hotline calls, crisis intervention, and conflict mediation
  • Knowledgeable of the dynamics of domestic violence and an understanding of trauma and its impact
  • Minimum two years providing advocacy experience and/or case management services for survivors of domestic violence
  • Minimum one year demonstrated leadership capacity
  • Excellent customer service, team-building and innovative problem-solving skills
  • Demonstrated ability for open communication, collaboration and relationship-building
  • Demonstrated commitment to equity and inclusion
  • Excellent time management and organizational skills
  • Computer literacy
Preferred Requirements
  • Valid driver’s license and the ability to provide proof of automobile insurance
  • One year of personnel supervision experience
  • Spanish/English bilingual
To Apply: Send resume, cover letter and salary requirements to:
OR Human Resources P.O. Box 320599 Kansas City, MO 64132
Candidates must consent to a Background Check/required screenings
Deadline:     Open until filled per qualifications.  
Rose Brooks Center is an equal opportunity employer who values and embraces diversity.

Job Type: Full Time