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Supportive Services for Veterans & Families (SSVF) Housing Locator & Outreach Specialist
GENERAL JOB DESCRIPTION
This position is responsible for providing both outreach services and housing resources to the communities served by Catholic Charities for the Veteran Family Housing Program, funded through the VA Supportive Services for Veteran Families.
ESSENTIAL DUTIES, RESPONSIBILITIES AND DESIRED CHARACTERISTICSStewardship
- Contribute to reports for SSVF, as requested.
- Maintain a 90% score on internal clinical and administrative reviews.
Maintain a record on each housing resource to share with SSVF participants as well as Catholic Charities as a whole (ie The Welcome Center).
Maintain comprehensive relationships with all housing resources to ensure quick housing for individuals in need.
Maintain a log of all outreach efforts.
Maintain a tracking system of housing vacancies, and when housing placements have occurred.
Complete HUD Inspections and Rent Reasonable as needed.
Learn how to utilize screening tools such as the VI-SPDAT, SSVF and HUD eligibility screening processes.
Complete other reports as requested.
- Teamwork and Collaboration
- Develop and maintain a positive supportive relationship with grantor, landlords and other community resources.
- Attend agency and community meetings as requested.
- Attend Housing Services Team meetings.
- Maintain working relationships with community agencies (e.g., VA, MAAC and Homeless Services Coalition) to provide comprehensive service for participants and to stay abreast of current trends and resources available.
- Attend in-service training and outside conferences/workshops.
- Participation in Zero to 2016 Mtgs and maintain working relationships with other outreach teams and organizations within the community.
- Ongoing collaboration with other SSVF grantees to ensure rapid rehousing of all needed veteran households.
- Share resources with Catholic Charities to assist with providing resources to the homeless population as needed.
- Represent the agency’s mission, philosophy, and function to the community.
- Commitment to Customers
- Provide ideas for programming specific to educational or process groups needed for participants.
- Assess housing needs for participants and align them with proper housing resources.
- Assess eligibility for veteran and mainstream benefits; make referral to community partners, as needed, to secure eligible benefits
- Specific performance targets for the 2015-16 VA SSVF:
- Serve the 12 county catchment area for Catholic Charities and SSVF;
- Outreach 10 locations per week
- Secure new housing options weekly
Strengths-Based Case Management
- Conduct interviews with potential landlords/housing resources emphasizing their role in the Housing First Model.
- Provide information and referral services.
- Provide advocacy services as needed (e.g., legal, landlord/tenant conflict resolution).
- Coordinate with case management when needed to meet family and children’s needs.
- Maintain contact with landlords/housing resources to ensure a good working relationship.
- Perform other duties as assigned by the program manager or director.
MINIMUM EDUCATION and/or EXPERIENCE
Bachelor’s degree in human services required (preferably Bachelor of Social Work) with three to five years case management experience or Master’s degree in human services preferred (Master of Social Work) with one to two years case management experience.
Must possess the following characteristics: great communication (verbal and written); problem solving and conflict resolution skills; knowledge of computers and software programs; ability to work with diverse populations; conversant in and supportive of Catholic Charities mission; possess great time management skills and have the ability to handle multiple demands and priorities. Must have the ability to interact positively with grantee, referral sources, other agencies, and community partners. Must also have the ability to comprehend, document, and converse in Standard English and demonstrated great sound judgment and reasoning skills.