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Transitional Housing Case Manager
We are currently hiring for a Case Manager for our transitional housing programs! This is an amazing opportunity to join #TeamHillcrest to end homelessness in our community. We are hiring for our Kansas City, Kansas and Lee's Summit, Missouri housing campus locations.
To apply, send a cover letter, resume, references, and salary requirements to Lu Ann Ross at email@example.com.
Position SummaryThe Hillcrest Transitional Housing team is committed to moving individuals, youth and families from homelessness to self-sufficiency. Our employees are committed to service and embodying the organization's mission and values in all activities. All resources are leveraged in a manner that is strategic and cost effective to achieve our mission and goals. The Adult Housing Case Manager must be a community advocate for our organization, our residents, and those in need of our services.
The Adult Housing Case Manager administers the 90-day transitional housing program of Hillcrest by addressing the needs of resident families to ensure they have the ability and resources to become self-sufficient. The Case Manager establishes long-term stability for Hillcrest program graduates and provides appropriate supportive services to current and graduate program clients.
Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:
- Participates in family selection by reviewing applications and scheduling prospective client interviews.
- Coordinates and conducts client move-in dates with resident manager and apartment sponsors.
- Provides initial orientation to new residents upon move-in.
- Ensures individual basic needs are met by providing referrals and distributing donated products; connects clients to mainstream benefit resources. Acts as central resource person for all inquiries from clients.
- Schedules and facilitates weekly budget and case management meetings. Collaborates with volunteer counselors to ensure residents will earn enough resources to provide for future housing needs and begin independent living. Works with clients to address debt load, reduction/forgiveness, and credit repair.
- Monitors resident family compliance with program expectations and guidelines for participation in budget sessions, weekly classes and maintaining full time employment.
- Maintains accurate written and HMIS records of resident activities including an evaluation of each client's progress at entry, at 30-day intervals, and exit. Enrolls clients in appropriate HMIS programs, updates HMIS entries, and exits clients in a timely fashion. Must also maintain required documentation and record keeping per grant including but not limited to HUD Emergency Solutions Rapid Re-Housing (ESG-RRH) and community grants.
- Encourages client success in the program by meeting with and counseling them on a weekly basis, taking care to illustrate the reasons behind the rules of the program.
- Delegates tasks (sorting pantry, thrift store errands, furniture pickups, storage, questionnaires, form letters, etc.) to volunteers while training and nurturing them in their designated task to meet Hillcrest high standards.
- Facilitates family transition to self-sufficiency by performing move-out housing inspections, facilitating financial assistance as needed, scheduling a visit to their new home, and initiating regular personal contact with graduate families to offer advice and encouragement (aftercare).
- Develops and implements programs that benefit families transition to self-sufficiency, e.g., tutoring, educational field trips, GED training, aftercare, youth group, life skills, etc.
- Represents Hillcrest with clients, donors, and community partners.
- Serve in other duties, roles, responsibilities as needed by the organization to fulfill its mission.
Minimum Qualifications (Knowledge, Skills, and Abilities)
- A valid driver’s license and ability to travel within the Kansas City Metro area is required.
- A bachelor’s degree with coursework in social work, sociology, or psychology is preferred.
- Knowledge of working with vulnerable populations.
- Ability to complete work in a timely, accurate, confidential and thorough manner.
- Effective verbal and written communication skills with superiors, colleagues, and individuals inside and outside the Hillcrest.
- Ability to exhibit a professional manner in dealing with others and works to maintain constructive working relationships.
- Strong attention to detail and experience balancing ongoing projects with one-time requests.
- Comfortable in networking and public speaking.
- Familiarity with Windows, Office, Google Drive, Gmail, and HMIS or equivalent industry software.
Hillcrest Ministries of MidAmerica, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Job Type: Full Time
Salary Range: $30,000 - 49,999