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Urgent Care Advocate/ Case Manager

Reconciliation Services
Job Description


Care Advocate work directly with RS clients to provide case management for emergency/long-term services, advocacy, and referrals. This position requires a client-centered, strengths-focused perspective that venerates clients. Care Advocate will be working with clients who have high levels of trauma, and will be required to collaborate with lead clinical staff for support, advice, and referrals. This position is on the front lines of an agency serving a very diverse and traumatized population. A high level of cultural competency, respect for diversity, and people skills is required, and personal composure must be maintained at all times, limited availability for early or after hours, as requested by Manager.



  • Provide case management, urgent intervention and/or advocacy to clients as needed and authorized.
  • Work with clients referred by Community Steward from Thelma’s Kitchen to provide intake, assessment, and provision of emergency services. Internal and external referrals will also be provided as necessary.
  • ?Clients may be scheduled in advance or served on a walk-in basis
  • Maintain accurate and thorough records in a timely manner as needed in performance of the position- i.e. intake assessments, progress notes, treatment plans, quarterly outcome reviews, treatment summaries, mileage logs, timesheets and expense reports, and other records as assigned.
  • Track all relevant case management activity in MAACLink and utilize Electronic Medical records.  
  • Administer program evaluation tools and satisfaction surveys to program participants according to the timetables established for the particular grants and or RS policy (As needed)

  • Maintain confidentiality of clients in accordance with HIPAA requirements.

  1. Clinical and Administrative Collaboration

    • Participate in clinical supervision, staff and/or team meetings as necessary for the position and participate in peer review process as part of the Quality Assurance Plan.

    • Maintain professional development through continued training as relevant to position and client population.

    • Maintain a positive working relationship with staff, interns, clients, the general public and any collaborating organizations.

    • Complete any other tasks assigned by a supervisor, or designated to the position in the program design.



  • Knowledge or experience in client-centered, strengths based clinical case management.  

  • Client focused

  • Positive attitude, energetic, entrepreneurial, hard working, compassionate, strong equity lens and passion for the work of racial and economic reconciliation, self manage, proactive team, spirit, autonomous

  • Excellent verbal and written communications skills.

  • Proficient in using technology as client tracking and reporting tools.



  • Degree in Social Work, Marriage and Family Therapy, Counseling or a related mental health field.

  • Experience in individual, group and/or family counseling prefered.

  • Personal qualities of integrity, credibility, and a commitment to the Reconciliation Services vision and mission.

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