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Vice President of Career Services (VPCS)

Posted: 01/09/2022

Vice President of Career Services

Job Description


Community Services League (CSL), founded in 1916, is one of the Kansas City region’s largest social service providers. Through its mission and vision of creating meaningful and lasting change in the lives of area neighbors, CSL maintains and delivers a variety of innovative anti-poverty programs that help move our community forward. CSL’s employment and careers services programming offers a full suite of training, coaching, connecting and supportive, wrap-around services to assist our neighbors in securing and keeping meaningful work. CSL’s commitment to assist adults in achieving career stability is a critical pillar within the organization’s mission and vision.


Position Summary:

The Vice President of Career Services (VPCS) provides strategic management, staff oversight and data reporting for all activities of CSL’s workforce training programs including Career Readiness, NewSkills, Bridges to Career Opportunities and Employer Connect. Housed from CSL’s Work Life Center (WLC) within the BlendWell Community Café, the VPCS is a resource, networking and professional partnership-mobilizer. S/He strives to leverage the power of relationships and networks, and works across private, public and corporate sectors to help strength CSL’s portfolio of workforce and career development programming; this includes maintaining relationships with a variety of strategic partners throughout the business, local organization, and not-for-profit communities, that result in career placement opportunities for graduates of CSL’s various workforce programs. The VPCS works strategically and collaboratively with the Vice President of Community Development (VPCD) to help vision, strengthen and expand the cultural connections and integration BlendWell is making with its immediate community in Northwest Independence.


Reports to: Chief Program Officer (CPRO)


Supervisory Responsibility:         Directly – Up to 5 employees



The VP of Career Services will provide the following services and oversight (including other duties as assigned by the CPRO):

  • Confer with New Skill partners to identify training needs based on job market and employer needs. 
  • Evaluate training performance and the effectiveness of training programs. 
  • Plan, develop, and provide training classes to bridge individuals to certificate workforce programs and to employment.  
  • Work with staff to develop and organize training and educational materials/on-line sources. 
  • Conduct interviews and orientation sessions for potential training participants. 
  • Identify and implement on-boarding testing and assessments to assist potential training participants and job seekers. 
  • Process and communicate to individuals interested in the programs. 
  • Monitor class participants during and after the class. 
  • Work closely with the training organizations to ensure the success of the classes. 
  • Formulate relationships within the community to develop job referrals, job leads and to identify possible training opportunities. 
  • Promote the program in the areas served by CSL through attendance at various meetings and functions such as Chamber of Commerce events, job fairs and local networking events. Manage the Facebook page. 
  • Provide customer service while presenting a professional attitude, behaviors, dress and speech. 
  • Attend CSL supported events. 
  • Seeks on-going personal development. 
  • Guide and coach staff for personal development. 
  • Communicate with other CSL areas regarding the trainings available 
  • Develop and facilitate classes to bridge individuals to certificate workforce programs and to employment. 
  • Coach class participants regarding employment, interpersonal concerns and assisting in eliminating barriers. 
  • Manage and oversee data collection for reporting requirements. 


Strategic Management and Partnerships

The VP of Career Services is expected to work well with others and to present oneself well as part of the CSL team that includes staff, volunteers, Board members, interns and the community.  Supervisory and proven community leadership skills are paramount.


  1. Overall Departmental Strategy and Indicators: Help guide the development of the overall career services strategy and key indicators of success.
  2. Program Strategy and Indicators: Based on the overall organizational strategy and strategic plan, guide the development of CSL’s Work Life Center (WLC) program strategy and success indicators.
  3. Strategy Implementation: Guide the implementation of organizational and career services program strategy within the Work Life Center to include the following activities:
  • Use research, data, strategic management of Work Life Center staff and connections with workforce development partners to understand the current workforce climate: strengths, needs, opportunities, gaps, overlaps of services, resources, cultural competencies, as well as ongoing supports for WLC neighbors.
  • Build and strengthen partnerships with CSL program staff/departments, local school districts, City governments, industry partners, educational institutions, community-based foundations and others related to career and workforce development and stability.
  • Be prepared to share all career and training resources and programs CSL offers, illuminating the effectiveness of the integrated service delivery model when necessary.


Culture of Philanthropy:

A culture of philanthropy is where each person in the organization serves as an ambassador by promoting the organization’s mission and giving to the agency. The VPCS is an ambassador for the agency through his/her cultivation efforts in the community working with various community leaders, other agencies, foundations, and donors.



Bachelor's degree in Business, Marketing, Public Relations, Public Administration, Community Engagement or related field and three to five years of work experience in leading career and/or workforce development with diverse communities and stakeholders.


  • A progressive and enduring commitment to apply a strengths-based, trauma-informed and diversity/equity/inclusion (DEI) lens and approach to all career services programing, implementation, and stakeholder engagement.
  • Excellent written and oral communication skills are a must.
  • Ability to problem solve.
  • Demonstrated interpersonal and communication skills.
  • Ability to manage staff including planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; continually works to improve supervisory skills.
  • Ability to establish relationships with individuals and organizations of influence within the social services community, including civic groups, charitable agencies, related government entities, fundraising sources, etc.
  • Ability to develop strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to write speeches and articles for publication that conform to prescribed style and format.
  • Ability to effectively present information to top management, public groups, and/or boards of directors.
  • Emotional capacity to control and manage self, in support of clients/neighbors in physical, emotional and/or verbal conflict.
  • A team player with a high energy level, strong interpersonal and multi-tasking skills, enthusiasm, initiative and flexibility who will represent Community Services League in a professional and ethical manner at all times.


Necessary Forms of Communication: Reading, Writing, Hearing, and Speaking English


Benefit Status: This position is eligible for excellent benefits, including paid time office (PTO), medical and dental insurance, Simple IRA retirement with company contributions, life, and disability insurance.


Full Time/Part Time Status: Full-time


Overtime (FLSA) Status: Exempt


Hours/Schedule & General Working Conditions:

Standard hours for this position are 8:00 a.m. – 5:00 p.m., Monday-Friday. This schedule may occasionally vary depending on the needs of the position, including special events and/or programs on nights and weekends. This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.


Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.



Salary will be commensurate with experience and begins at a base compensation of $63,189 annually. Compensation also allows for an additional stipend for exceeding performance metrics within the Career Services Department’s annual performance plan. Determination of criteria and decision to award the available stipend to the VPCS will be led by the CPRO each year.


Diversity Statement:

All employees must demonstrate a commitment to Community Services League’s Equity and Inclusion efforts.

Appy at:

Job Type: Full Time