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Volunteer and Mentor Coordinator

Posted: 03/22/2020

Volunteer and Mentor Coordinator
The Volunteer and Mentor Coordinator is responsible for volunteer and mentor recruitment, promoting the organization/program, increasing community awareness and support by creating partnerships with faith-based communities, social service providers, companies and government agencies. The Volunteer and Mentor Coordinator provides leadership on all aspects of the volunteer/mentoring program including recruitment, orientation, screening, selection, training and retention. The Volunteer/Mentor Coordinator will supervise volunteers, collaborate with other staff leads to support volunteers, and facilitate mentoring relationships between volunteer mentors and program participants. Some mentor matches may occur while a participant is still incarcerated, in which case, the Volunteer/Mentor coordinator will facilitate that connection and oversee visits and documentation pre-release. The Volunteer and Mentor Coordinator ensures seamless transitions and clear processes; works closely with all other staff to promote meaningful volunteer/mentoring experiences that result in participant success and volunteer/mentor retention.
Relationships: Reports to: Program Director
Supervises: Volunteers, Mentors, Interns (as needed)
Key Responsibilities:

  • Communicates with volunteers and staff in order to promote an effective working relationship
  • Evaluates the work of volunteers to ensure roles are of appropriate quality and effectiveness
  • Delegates tasks to volunteers and prepares tasks ahead of time for groups
  • Recruits, interviews, and oversees volunteers by conducting interviews with qualified applicants
  • Trains volunteers of the policies and procedures and oversees their opportunities for engagement on a weekly basis.
  • Implements informational meetings for volunteers in order to increase understanding of program/organization
  • Collaborates with other staff leads to transition volunteers into various roles; works with staff leads to ensure positive volunteer experience and support
  • Facilitates various mentoring relationships - 1:1, team, and group mentoring by creating opportunities for participants and mentors to interact, connect and develop relationships organically
  • Oversees volunteer staffing of boutiques and suiting programs
  • Prepares and maintains volunteer records and volunteer training manuals to have ready if requested by state, court, or school
  • Solicits case notes from mentors and records accordingly to track all participant/mentor interactions
  • Conducts periodic satisfaction surveys and check ins to promote volunteer retention and identify any potential challenges, make adjustments accordingly
  • Organizes volunteer recognition events and promotes volunteer retention
Minimum Qualifications:
  • Education: Bachelor’s degree with a major in sociology, social work, psychology, or a related field preferred
  • Experience: 2+ years of experience in working with the re-entry population, non-profit sector, social services, recruitment or a related field.
  • Ability/Availability for flexible work hours to meet the needs of participants and their families; includes some evenings and weekends
  • Ability to collaborate with all team members to maintain solution-focused, high-quality services are provided at all times
  • Self-starter who isn’t afraid to work hard, advocate for participants, and exceed expectations.
  • Ability to articulate passion and commitment to this work through networking in the community.
  • Willingness and ability to get out in the community and speak in front of large groups.
  • Proficient knowledge of Microsoft Office Suite (Word, Excel, Publisher, PowerPoint)
  • Proficient in Google Suite - Calendar, Drive, Gmail
  • Proficient in the use of standard office equipment including, but not limited to: computer, telephone, voicemail, photocopier.
  • Assessment: recognizes when a planned process is not working effectively and is able to diagnose the cause and modify delivery to reach desired outcomes; invites feedback, evaluates experiences and applies learnings to new situations;
  • Communication: demonstrates ability to explain program objectives to employer and match with the employer needs. Consistently communicates with volunteers making sure to follow-up and address any needs, concerns or ideas that arise.
  • Job Commitment: demonstrates positive attitude and optimism both in the field and in mentor/volunteer engagement. Keeps to CTS values and promotes the mission of the program: hope, economic independence, family stability, and compassion.
  • Networking: Builds relationships by seeking opportunities to make contacts and build relationships, including through organizational events, external organizations, and professional activities. Gains volunteers/mentors by establishing strong and lasting partnerships with business contacts; proactively seeks ways of increasing business opportunities with contacts.
  • Developing and Mentoring: Supports learning by providing support and encouragement during the learning process; expresses confidence that volunteers and mentors will be able to learn a new skill. Encourages self-assessment by helping volunteers and mentors identify skill strengths and weaknesses; mentors by giving specific, constructive feedback on how performance can be improved.
  • Clarifying Roles and Objectives: Clearly explains job duties, responsibilities and priorities; informs volunteers of the work they will be responsible for and helps them establish priorities; checks to make sure mentors understands duties and responsibilities. Provides instruction on how to accomplish an assignment; explains the correct and incorrect ways to accomplish tasks; provides timely and effective feedback about whether task is being performed correctly links tasks to organizational objectives, explains the relationship between individual tasks and overall goals
KEY PERFORMANCE MEASURES FOR VOLUNTEER MENTOR COORDINATOR (VMC): While the team is responsible for working collaboratively and passionately to achieve the measures above, this role has added responsibility for the following deliverables:
  • New Monthly Mentors
  • New Volunteers (tracked alongside need in different org. areas)
  • New Partnerships
  • Resource Fairs & Networking Groups
  • Volunteer Retention and Activity
  • Participant/Mentor Match & Follow-Ups
  • Mentor Engagement
  • Donated Meals
  • Other donations to support mentor/participant engagement
  • Volunteer Orientation Sessions
  • Monthly Volunteer Mentor Trainings
PROGRAM TEAM COMPETENCIES: These competencies are expected for all direct service program staff.
  • Accountability and Accuracy: assumes responsibility for accurate data tracking and reporting on program outcomes as well as the sharing of information related to roles and responsibilities; accountable for on time completion of tasks
  • Adaptability: maintains a positive attitude in the midst of change, keeping participant experience at the forefront while making needed modifications
  • Communication: proactive and responsible for communication with the team, participants and other CtS partners; ensures timely communication and follow up to strengthen relationships; uses CtS preferred methods for communication consistently
  • Conceptual Knowledge/Skills: uses critical thinking to assess alternative approaches; balances short/long term considerations; sets appropriate priorities; able to reframe situations to effectively problem solve
  • Data-Driven: uses relevant data to inform day to day and strategic decisions in all aspects of program/organization; demonstrates consistency and accuracy in data collection and prioritizes use of data in all aspects of program
  • Ethics: understands and maintains appropriate scope of services and refers participants for additional resources
  • Individual facilitation skills including: attending, listening, reflecting, encouraging, questioning
  • Identifying and Managing Barriers: identifies critical barriers to employment and family involvement; describes and implements strategies for addressing barriers
  • Interpersonal Understanding: perceives and understands strengths, needs, challenges and feelings of others; understands and values diversity; handles situations with emotional sensitivity; practices strengths-based approach; ability to effectively engage individuals from diverse backgrounds
  • Job Keeping and Employability Skills: ability to describe job search strategies, resume development and refinement, interviewing basics, and job keeping behaviors
  • Job Commitment: positive attitude -likes the job, wants to be here; values and beliefs in alignment with the goals of the program; motivates self and others to make the best of even the most difficult situations, resists dwelling on disappointments or adversities
  • Managing Conflict and Team Building: Compassionately identifies sources of conflict and provides each party an opportunity to express point of view; remains neutral; builds cooperative relationships by encouraging trust, respect, and cohesion; links tasks and solutions to align with organizational goals and objectives.
  • Organizational Ability: ability to plan, prioritize and coordinate work; makes timely decisions based on the available data and in alignment with organizational priorities; manages time effectively; facilitates meetings with clear agenda and deliverables; delegates tasks and empowers others
  • Psychology: Knowledge of human behavior; individual differences in ability, personality, interests, learning and motivation; understanding of institutionalized thinking, toxic stress, substance use and recovery process; and the effects of trauma; understands basic concepts of cognitive behavioral approach to change and can relate principles to training and facilitation techniques
  • Relationship Building: develops and maintains a variety of relationships; takes initiative to cultivate new relationships; develops rapport; responds to participant needs while stressing that it is not a needs-based/transactional relationship
  • Self-Awareness and Self-Control: Understands own strengths and limitations and associated implications/impact on others; understands how he/she is perceived by others and modifies appropriately; participates in personal development and growth activities; resists jumping to conclusions; maintains composure in stressful situations; is open to new information and changing own opinion; embodies principles and uses tools from PPD curriculum in own life both in the workplace and personal situations
PERFORMANCE MEASURES: The CtS program team works collaboratively to achieve certain outputs and outcomes including:
  • Enrollment
  • PPD Completion
  • Participant Engagement
  • Employment and Retention
  • Average Wage and Earnings Increases
  • Recidivism
  • Educational Attainment
  • Family Well-Being/Whole Family Impact
ORGANIZATIONAL CORE VALUES: At Connections to Success, our core values guide day to day decision making as well as our strategic direction. Each member of the team is expected to uphold and promote these values in every aspect of their role. Additional training and information on core values is included in onboarding. Our core values are:
  • Passion
  • Hope
  • Collaboration
  • Leadership
  • Excellence
  • Compassion
  • Inclusion
Position is full-time, 40 hour per week, non-exempt position. Employee will be eligible for full benefits including health, dental, vision, retirement, and vacation. We invite potential candidates who have been impacted by the criminal justice system to apply.
Starting Salary Range: Contingent on qualifications/experience.
Application Instructions:
Please send cover letter, resume, reference list, and salary requirements by e-mail to:
Connections to Success
ATTN: Jeff Lee         

Job Type: Full Time