Regional Liaison - KC Metro & NW Missouri

Pay: $44,850.00 - $48,750.00 per year based on experience

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Visit www.moconnectionsforhealth.org/careers to view our benefits summary.

The Regional Liaison is responsible to the State Health Insurance Assistant Program (SHIP) for:

• Ensuring Community Partners are equipped to provide effective counseling,
• Recruitment and retention of a diverse, sufficient, and effective volunteer workforce,
• Promoting awareness, knowledge, and visibility of the program, and
• Implementing program policies, processes, and procedures to enable effective management.

One must demonstrate the ability to plan, organize, implement plans, and report progress toward meeting established performance measures and the mission of the SHIP Program.

One must be knowledgeable and stay current regarding Medicare topics. This person must demonstrate the ability to plan and organize multiple activities and develop collaborative relationships with volunteers and the community.

Be responsive to the needs of clients and their expectations as customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Coordination and Reports

Develop and implement an annual regional plan and Performance Goals with the supervisor.

Provide monthly reports regarding updates on the regional plan, including but not limited to review and response to internal quality and tracking review reports such as updates on temp inactive partners and volunteers, Community Partners agreement status, MIPPA, volunteer recruitment activities, community Partner Activities, and outreach events using appropriate reporting tools.

Meet and exceed performance goals for assigned region(s) by coordinating with local partners and volunteers, appropriately reporting activities, and creating strategies to meet performance goals. At a minimum, performance related to SHIP performance measures should be reviewed with community partners annually.

Participate in organizational team meetings (in person or via teleconference) and other meetings as assigned.

As questions and issues arise, serve as a liaison with collaborating organizations, state agencies, legislators, and providers within the assigned region in coordination with the Executive Director.

Act as spokesperson with local media at events or when prearranged and approved by the Executive Director.

Community Partner Responsibilities

Develop strategies to meet the assigned region's Community Partner program recruitment and retention goals.

Complete appropriate paperwork with potential new Community Partners to establish a Memorandum of Understanding for the type of partnership appropriate to the scope of work.

Coordinate and maintain working relationships with Community Partners, including assessing activities, assessing the organization’s ability to carry out responsibilities as a partner, engaging with partner staff, monitoring activities on an ongoing basis, outreach, and discussing status reports according to scheduled renewal timelines.

Hold annual visit assessments with all Community Partners. Document appropriately.

Maintain at least one phone contact with Community Partner staff bi-monthly. Document appropriately. Contact Friend of Missouri SHIP partners annually and as needed to plan enrollment events, presentations, etc.

Provide technical and motivational support to Community Partners.

Coordinate with SHIP administrative staff to prepare timely correspondence with Community Partners such as financial agreement payments.

Counselor/Volunteer Responsibilities

Recruitment

Develop a volunteer recruitment plan, collaborating with Community Partners and local resources.

Complete appropriate paperwork for the screening process, including interview/assessment, reference check, and appropriate background-check paperwork.

Facilitate/support enrollment into initial counselor training and ongoing continuing education training for counselors/volunteers with the training team to ensure they receive appropriate training to succeed in their positions. Remind counselors of deadlines and have periodic conversations about training opportunities, compliance with certification requirements, etc.

Follow protocol for potential counselors/volunteers to ensure the best match with a partner site.

Retention

Support a counselor/volunteer team within the assigned region(s).

Provide technical and motivational support for counselors.

Monitor, support, and ensure counselors/volunteers report accurately and promptly. Document volunteers’ activities (i.e., discussions, special notes, changes in status) promptly.

Monitor and follow up with counselors/volunteers regarding contact reporting, temporary inactive status, and policy adherence.

According to established procedures, assist with conflict resolution among clients and counselors/volunteers, involving supervisors as needed.

Plan informal volunteer recognition activities to recognize volunteers' contributions, and, in partnership with the team, plan more formal recognition. Pay special attention to community volunteers (separate from in-kind).

Assist in the evaluation of each volunteer on an annual basis as part of the certification process.

Meet recruitment and retention goals for assigned region(s).

Management of Counseling Referrals

Actively monitor SHIPtools referrals daily at a minimum. Assign referrals to counselors as needed to meet customer service expectations.

Remind Community Partner sites or individual counselors of referrals that need attention, including those in “client contacted” status as well as “open” referrals.

Communicate with colleagues when necessary to request assistance when needed as regional referral volume exceeds capacity.

Arrange coverage during absences for urgent referrals or regional referral monitoring when absent for multiple days.

Manage overflow referrals for counseling daily at a minimum to ensure clients are served.

Ensure referrals are addressed in order of date and according to guidance.

Handle referrals assigned directly to the regional liaison in a timely manner.

Support Community Partner volunteer coordinators in managing assignment of referrals to their counselors.

Group Outreach & Education Responsibilities

Promote the program and services within the assigned region(s) using a variety of approved tactics and strategies.

In partnership with the outreach coordinator, Community Partners, and volunteers, develop a written regional outreach plan annually, including OEP events and centers. Before committing, consider how many staff and volunteer resources are available.

Develop and perform educational presentations on Medicare for social services, employer groups, state agencies, and beneficiaries.

Respond promptly to requests for presentations (speakers requests) to ensure responses are timely and communication is thorough.

Represent SHIP at health fairs, booths, conferences, media, and other public events as assigned.

Update the calendar of scheduled outreach events in SHIPtools for the assigned region(s).

Ensure monthly documentation of all group outreach & education activities in SHIPtools to ensure accurate reporting, including the number of event attendees after the event.

Counseling and Mentoring

Maintain SHIP certification. Mentor counselors as needed and request assistance from colleagues and experienced counselors when required.

Other Duties

Complete timesheets and expense vouchers promptly.

Supervisory Responsibilities

This job has no supervisory responsibilities.

QUALIFICATIONS

The requirements listed below represent the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities.

Education and/or Experience

• Bachelor's degree from a four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of Medicare health insurance is beneficial.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

• Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• ·Use proficiently software applications such as word processing, spreadsheet, database, and presentation software. Knows how to send and receive email and manage an email account.
• Demonstrate proficient use of the internet.

Certificates, Licenses, Registrations

• Current Driver’s License.
• Properly registered and insured vehicle.

Other Skills and Abilities

• Excellent project management skills, detail-oriented, extremely organized, and able to prioritize and manage multiple assignments.
• Demonstrated ability to meet deadlines.
• Ability to work well independently and collaboratively in a team setting.
• Strong demonstrated public speaking skills – ability to speak effectively and persuasively.
• Capable of working in diverse settings.
• Demonstrated ability to work effectively with volunteers and to mobilize activism.
• Fluent in Spanish is desirable but not required.

Other Qualifications

• Required travel within designated region 40 to 60 percent of the time.
• Able to work some evenings and weekends for planned outreach activities.
• Must not been employed by an insurance company within the last 12 months.

PHYSICAL DEMANDS

The physical demands described here represent those that must be met to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities.

While performing the duties of this job, the employee is:

• FREQUENTLY required to talk or hear.
• FREQUENTLY required to use hands to finger, handle, or feel and reach with hands and arms.
• OCCASIONALLY required to stand, walk, sit and stoop, kneel, crouch, or crawl.
• FREQUENTLY lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.