Case Manager (Willa Gill Center)

Strengths-Based Homeless Case Manager
Position Summary
Mt. Carmel Redevelopment Corporation (MCRC) is seeking a compassionate, motivated, and strengths-based Homeless Case Manager to join our team at the Willa Gill Multi-Service Center. This position provides intensive case management services to individuals and families experiencing homelessness or housing instability. The Case Manager will assist clients in identifying strengths, overcoming barriers, accessing resources, and achieving housing stability through individualized service planning and coordinated support.
The ideal candidate is passionate about serving vulnerable populations, skilled in building trusting relationships, and committed to helping clients achieve self-sufficiency and long-term success.
Essential Duties and Responsibilities
Client Assessment and Case Management

• Conduct intake interviews and assessments to determine program eligibility and housing needs.
• Verify homelessness status and gather required documentation in accordance with program and funding requirements.
• Develop individualized service plans with measurable goals and timelines.
• Provide both short-term and long-term case management services.
• Monitor client progress, document outcomes, and revise service plans as needed.
• Meet regularly with participants to review goals, address challenges, and celebrate achievements.
• Utilize strengths-based, client-centered, trauma-informed approaches when working with individuals and families.

• Assist clients in obtaining emergency shelter, transitional housing, and permanent housing opportunities.
• Support clients in locating and maintaining safe, affordable housing.
• Establish and maintain positive relationships with landlords, property managers, housing authorities, and community partners.
• Connect clients to community resources, including:
  • Mental health services
  • Substance use treatment programs
  • Domestic violence services
  • Healthcare providers
  • Employment services
  • Educational resources
  • Social Security, SNAP, Medicaid, and other public benefits

• Maintain accurate, timely, and complete case files.
• Enter case notes, assessments, service plans, outcomes, and client data into MAACLink and Outcome Tracker databases.
• Prepare reports and documentation required by HUD, CAPER, and other funding sources.
• Track program outcomes and performance measures.
• Ensure compliance with agency policies, confidentiality standards, and funding regulations.

• Attend Wyandotte Homeless Coalition meetings, training opportunities, and community partner meetings.
• Participate in outreach activities to increase awareness of available services.
• Represent MCRC professionally within the community.
• Assist with agency events, client recognition activities, and program celebrations.
• Support the development and distribution of program promotional materials.

• Maintain professional ethics and standards of conduct.
• Participate in ongoing training and professional development.
• Perform other duties as assigned.

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Counseling, or a related field preferred.
• Equivalent combination of education and relevant experience will be considered.
• Minimum of two years of case management, social services, homeless services, housing services, or related experience preferred.

• Knowledge of housing resources, homelessness programs, and community services.
• Understanding of trauma-informed care, strengths-based case management, and motivational interviewing principles.
• Experience working with individuals and families experiencing homelessness, poverty, housing instability, behavioral health challenges, or other barriers to self-sufficiency.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office applications and database management systems.
• Ability to maintain detailed and accurate documentation.
• Critical thinking and problem-solving skills with the ability to identify creative solutions.

• Valid driver's license and reliable transportation.
• Current automobile insurance.
• Ability to travel throughout Wyandotte County and surrounding areas as needed.
• Ability to work occasional evenings or weekends for outreach events, community meetings, or program activities.

• Experience working with HUD-funded programs, HMIS/MAACLink, Rapid Rehousing, Emergency Solutions Grants (ESG), or Continuum of Care programs.
• Spanish bilingual skills preferred.
• Certification in case management or related field is a plus.