Program Associate

Connections to Success is seeking a highly organized and detail-oriented individual to join our team as a Program Associate. This role is crucial to the smooth functioning of our office, requiring a versatile professional who can handle a variety of administrative tasks. The ideal candidate will be proactive, resourceful, and possess excellent communication skills.  

Essential Functions & Responsibilities:  

• Oversee day-to-day office operations and ensure a well-organized and tidy workspace  

• Manage office supplies inventory, order supplies, and restock as needed  

• Coordinate with vendors and service providers for office maintenance and support  

• Coordinate front-desk activities, including answering and redirecting phone calls, distributing correspondence, and handling inquiries  

• Oversee improvements or changes to facilities  

• Maintain landlord relationships to address issues, concerns, and resolutions    

• Oversee all licensing, insurance, and maintenance of all company-owned vehicles   

• Provide administrative support to CtS leaders and team members, including calendar management, scheduling meetings, and support onboarding  

• Prepare and edit documents, reports, and presentations as required  

• Assist in travel arrangements and accommodations for staff  

• Ensure effective communication within the office and facilitate information flow  

• Assist with coordinating and organizing office events, meetings, and conferences  

• Coordinate and schedule Board meetings, including the preparation and distribution of meeting materials First point of contact for volunteers to help connect them to opportunities that fit their skill set   

• Schedule suiting appointments   

• Donation Intake  

• Attend events as scheduled to support the organization. 

• Assist with participant transportation to class, job interviews, or other activities as needed. 

• Serve in other duties, roles, responsibilities as needed by the organization to fulfill its mission.  

Experience & Qualifications:  

• High school diploma or HiSet required; additional certification or degree in business administration or a related field is a plus.  

• 3+ years of administrative or office management experience (nonprofit experience is a plus) 

• With 2-5 years of demonstrated experience in office management or administrative roles.  

• Strong organizational and multitasking abilities.  

• Excellent communication and interpersonal skills.  

• Proficiency in Microsoft Office Suite and other relevant office software.  

• Attention to detail and problem-solving skills.  

• Ability to work independently and as part of a team.  

• Prior experience in event coordination is a plus.  

• Excellent Communication: Strong verbal and written communication skills to interact with staff, participants, donors, board members, and community stakeholders 

• Interpersonal Skills: Ability to engage with diverse populations, including participants, donors, volunteers, and community members 

• Problem-Solving: Quick thinking and adaptability to address office challenges and operational needs 

• Organizational Skills: Strong multitasking abilities to manage schedules, meetings, and documentation efficiently 

•  Leadership & Initiative: Proactive in improving office operations and supporting the mission of Connections to Success 

• Emotional Intelligence: Ability to handle sensitive situations with discretion, empathy, and professionalism 

• Public Relations & Customer Service: Warm, approachable, and skilled in handling inquiries from the public, partners, and donors 

• Attention to Detail: Ensuring accuracy in record-keeping, financial reports, and compliance documentation 

Relationships:  

• Reports to: Regional Program Director 

• Internal Relationships: All Staff, Volunteers, Mentors, Participants, Board of Directors  

• External Relationships: Potential Volunteers, Participants, venders, and other Stakeholders   

Additional Information:  

This position is a full-time, hourly non-exempt position. Employees will be eligible for full benefits including health, retirement, and vacation benefits on the first of the month following hire date. We invite potential candidates with incarceration/ criminal justice system history to apply.  

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.