Bilingual Intake & Administrative Support Specialist

About us: 

Build WyCo is a comprehensive community development organization whose mission is to invest in the power of our neighbors to build communities that thrive for generations. We build and renovate beautiful, efficient, durable, healthy homes; promote sustainable homeownership through one-on-one coaching, classes, and financial assistance; and engage and strengthen neighborhoods through arts, green initiatives, and youth enterprise development.   

The job:  

Build WyCo needs a smart, self-starting, tech comfortable Intake Specialist & Administrative Support. This Position helps external and internal customers, supports customer intake process and supports efficient day-to-day operations of the office. The position involves gathering relevant information, assessing client needs, ensuring appropriate resources and services are provided. Build WyCo is moving towards a increasingly cloud based, paperless, mobile environment, so comfort with existing and emerging tech tools is critical. This position is considered full-time benefits eligible, non-exempt, and reports to the Customer Service & Data Supervisor. This position plays an essential role in the homeownership promotion and preservation department by helping customers navigate the intake process with a focus on making the experience as seamless and respectful as possible.

Qualifications: 

• 2+ years' experience in the office setting or relevant experience (experience in housing, community development service preferred.)
• Excellent written and verbal communication skills in English & Spanish. Ability to speak, read, and write in Spanish required. Knowledge of Burmese or Nepalese is a plus
• Proficiency in office applications including Outlook, SharePoint, Teams, Word, Power Point and Excel
• Intermediate database experience (Salesforce and AppFolio preferred)
• Strong Technology skills
• Multitasking Ability 
• Time management skills
• Ability to attend occasional after-hours meeting and events

Hours: Monday-Friday, 40 Hours per week. Occasional evening and weekend events may be required.

Compensation: Base Salary: $16-$19 per hour DOQ

Benefits: This position is eligible for CHWC's medical insurance (including an employer-paid plan for employees and additional options to buy-up in coverage level) dental, vision and retirement benefits, 10 paid holidays, paid winter break (Dec 24- Dec 31) in addition to a generous PTO package.