Position Summary

Key Responsibilities

• Welcome clients and visitors, answer phones, explain JTNL services and basic eligibility, and connect people with appropriate staff or community resources.
• Support First Stop walk-in services Monday through Thursday, 10:00 AM-2:00 PM; maintain accurate client files and provide backup First Stop coverage as needed.
• Maintain current client resources, including the Community Calendar, resource board, resource table, food distribution area, and coffee station.
• Manage incoming staff and client mail, conference room scheduling, office records, and assigned administrative projects.
• Complete accurate COMBAT grant data entry, documentation, record review, and data cleanup while protecting confidential information.
• Order and pick up monthly Giving the Basics hygiene supplies; organize inventory and coordinate health and harm-reduction supplies with the Jackson County Health Department.
• Keep the lobby, front desk, client areas, and shared spaces clean, organized, sanitary, and welcoming; coordinate daily cleaning assignments and report facility concerns.
• Accept and route in-kind donations, provide receipts, and notify staff when follow-up is needed.
• Help prepare and reset office spaces for trainings, meetings, and organizational events.

Qualifications

• Required knowledge of the correctional system and barriers related to incarceration and reentry.
• People directly impacted by the justice system are strongly encouraged to apply and will be prioritized.
• Strong communication, organization, customer service, and follow-through skills.
• Ability to work respectfully with people from varied backgrounds using trauma-informed, person-centered, and culturally responsive practices.
• Ability to learn and clearly explain JTNL programs, eligibility, referral processes, and community resources.
• Basic proficiency with email, calendars, spreadsheets, databases, and office technology; ability to complete accurate data entry and maintain organized records.
• Ability to manage recurring duties with limited day-to-day direction, collaborate across teams, and handle confidential information appropriately.
• Reliable transportation for organizational pickups and community responsibilities.
• Experience in office administration, customer service, human services, nonprofit work, peer support, resource navigation, reception, or a related area is preferred but not required.

Schedule & Work Requirements

• Regularly move throughout the office; sit and stand for periods during the workday.
• Pick up, transport, organize, and restock reasonable quantities of supplies and donations, including items stored in the basement, with or without reasonable accommodation.
• Clean, sanitize, organize, and restock shared office and client areas.

Professional Development

Other Duties

• Health Insurance: JTNL provides a group health insurance plan that includes health, dental and vision insurance and contributes $500 monthly for each employee. 
• Employee Assistance Program: JTNL offers an Employee Assistance Program (EAP) to provide confidential support and resources for personal and work-related issues.
• Paid Time Off: JTNL provides paid time off (PTO) to help employees balance their work and personal lives. 
• Holidays: JTNL grants employees 10 paid holidays per year, plus the week between Christmas and New Year's Day.
• Retirement Plan: JTNL partners with T. Rowe Price to help employees plan for their future with a retirement plan and aims to provide an employee match beginning in 2027.
• Life Insurance & Supplemental Insurance: JTNL provides each full-time employee with $15,000 in life insurance and $15,000 in AD&D insurance through Principal Life Insurance Company. Additionally, employees can obtain supplemental insurance, such as disability or rental insurance.