Operations Administrator and Program Support

Job Description:

Clay County Senior Services (CCSS), located in Gladstone, MO, is seeking an Operations Administrator & Program Support professional who is passionate about aging services and making a meaningful difference in the lives of older adults throughout Clay County. This position will support and carry out effective organizational operations and delivery of programs and services that improve the quality of life for older adults in Clay County.

• Grant & Contract Management: Prepare and monitor contracts, manage grant documentation and compliance, oversee grant management software, process invoices and payments, track funding, and coordinate requests for proposals (RFPs).
• Operations & Administration: Support budgeting, grant applications, policy & procedure development, Board meeting preparation, reporting, records management, and daily organizational operations.
• Technology & Communications: Coordinate IT support; manage website content, social media, and database systems, maintain accurate electronic records; support community outreach initiatives and develop communications materials to increase awareness of CCSS programs and services.
• Community Engagement & Outreach: Coordinate coalition & other CCSS activities, support fall prevention initiatives, and represent CCSS at community meetings.
• Program Support: Respond to inquiries about senior services, assist clients with service enrollment, maintain program data, and provide responsive customer service to older adults, caregivers, and community partners.

• Bachelor's degree in social work, public administration, nonprofit management, gerontology, communications, or a related field; or 3–5 years of relevant professional experience.
• Experience in grant/contract management, reports, invoices, and budget tracking documents.
• Experience in program coordination, administrative support and compliance monitoring in a nonprofit, government, or social services setting.
• Strong written and verbal communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to manage multiple projects, prioritize responsibilities, maintain accurate records, and work independently.
• Strong attention to detail and commitment to confidentiality and professional customer service.

• Knowledge of aging services, senior programs, and community resources for older adults.
• Experience with grant management software, databases, website content management, and social media platforms.
• Experience developing marketing materials, coordinating community events, or working with community coalitions.
• Familiarity with design and publication software.