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Operations Analyst - 1MC and FastTrac
The Ewing Marion Kauffman Foundation is a private, nonpartisan foundation that provides access to opportunities that help people achieve financial stability, upward mobility, and economic prosperity – regardless of race, gender, or geography. The Foundation uses its grantmaking, research, programs, affiliates, and initiatives to support the start and growth of new businesses, a more prepared workforce, and stronger communities. Our work is grounded in the principles of racial equity, diversity, and inclusion and is consistent with the aspirations of our founder, Ewing Marion Kauffman.
Based in Kansas City, Missouri, the Kauffman Foundation is one of the largest foundations in the United States with an asset base of approximately $3 billion. While striving to have national impact and global reach, the Foundation is deeply committed to Kansas City, as evidenced by work on initiatives that reach into neighborhoods and enrich the community and quality of life in the region. For more information about the Foundation, please visit the website at www.kauffman.org.
RESPONSIBILITIES
The Operations Analyst for 1 Million Cups (1MC) and FastTrac will play a crucial role in supporting the daily operations of both programs. This position will ensure seamless processes across onboarding, event management, technology support, and customer service, while contributing to the success of the programs.Based in Kansas City, Missouri, the Kauffman Foundation is one of the largest foundations in the United States with an asset base of approximately $3 billion. While striving to have national impact and global reach, the Foundation is deeply committed to Kansas City, as evidenced by work on initiatives that reach into neighborhoods and enrich the community and quality of life in the region. For more information about the Foundation, please visit the website at www.kauffman.org.
RESPONSIBILITIES
Specific Responsibilities include:
- Coordinate onboarding for new organizers, affiliates, and partners, providing the tools and resources for a successful start.
- Manage the offboarding process for departing organizers, or affiliates, ensuring compliance with all procedures and removal from relevant systems.
- Oversee and manage various small to mid-sized projects, tracking timelines, deliverables, and resource allocation across both programs.
- Use project management tools to plan, organize, and keep track of projects.
- Coordinate and maintain schedules for events, meetings, and other key program activities, ensuring smooth and timely execution.
- Provide logistical and technical support for virtual and in-person events, ensuring a seamless experience from setup to execution.
- Track and manage contracts with vendors, affiliates, and partners. Handle invoices related to program operations, ensuring timely review and approval.
- Act as the first point of contact for technology-related issues faced by organizers and affiliates.
- Collaborate with the Foundation’s tech support vendor to ensure technical issues are promptly resolved and systems function effectively.
- Serve as a main point of contact for inquiries from participants, affiliates, and organizers, offering excellent customer service and prompt issue resolution.
- Ensure accurate and current participant and program data is in the system. Update databases regularly and provide support with relevant report creation and management.
- Support research efforts for new tools, platforms, or operational improvements.
- Assist in gathering business and technology requirements for system upgrades or enhancements to ensure program efficiency and scalability.
EDUCATION AND EXPERIENCE
Education: Bachelor’s degree or equivalent years of related professional experience in business, education, or non-profit.
Work Experience: At least three years of program or project management experience, especially managing virtual and in-person events, in strategic planning, operations management, continuous quality improvement, or innovation.
Travel: This position may require travel.
QUALIFICATIONS
Candidates in this position must be highly motivated, capable of self-direction, detail-oriented, and able to work collaboratively across teams and departments. Candidates must exhibit a keen sense of responsibility and enjoy working with multiple demands, shifting priorities, and constant change. - Has a passion for advancing equitable and transformative solutions for communities served by the Foundation.
- Can communicate across different groups effectively and is a thoughtful listener with a willingness to seek and consider multiple perspectives and possible solutions.
- Demonstrates success in project management and administration of organizational budget, financial, and program management functions.
- Knows and uses project management tools, technology, and methodologies, e.g., gathering requirements, conducting business analyses, and providing documentation.
- Maintains a growth mindset in iterative and ambiguous environments.
- Has excellent communication skills, including well-developed interpersonal, written, and listening skills.
- Prioritizes and multi-tasks effectively using excellent organizational skills with keen attention to detail.
- Identifies gaps and thinks creatively about solutions and performance drivers.
- Implements reporting and financial procedures to ensure continuous access to program performance data.
- Can maintain confidentiality and easily handle confidential material appropriately.
- Possesses a passion for “doing what is right,” with unquestioned integrity, positive ethics, and values reflective of the Kauffman Foundation.
- Is committed to the Foundation’s credo, standards, and values in alignment with our racial equity, diversity, and inclusion statement, by prioritizing racial equity, diversity, and inclusion in culture and strategic work.
- Possesses computer literacy skills, including proficiency with Microsoft tools, Box, Slack, and social media. Remote video software, e.g., Zoom, and CRM software, e.g., Salesforce, experience, required.
All of the statements in this position description are intended to describe the general nature of the work being performed and are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. This document describes the position currently available. The organization reserves the right to modify job duties or job descriptions at any time.
NON-DISCRIMINATION
The Kauffman Foundation firmly supports the principle and philosophy of equal opportunity for all individuals, regardless of age, race, gender, creed, national origin, disability, veteran status or any other protected category pursuant to applicable federal, state or local law.
TO APPLY
Interested applicants can apply for this position by submitting a cover letter and resume. Job posting will be removed at 12pm CT on Monday, November 1, 2024.
Job Type: Full Time
