Program Coordinator

 
JOB DESCRIPTION
 
JOB TITLE: Program Assistant (Part-time, non-exempt)
 
REPORTS TO: Director of Programs
 
WHO WE ARE:
At Hillcrest Hope, our purpose centers on ensuring each person’s dignity and independence. We cultivate a culture of compassion, respect, and inclusivity, guided by principles of empathy and collaboration.
 
Our mission is to empower individuals and families experiencing homelessness to achieve personal independence through transitional housing, accountability, education, and community support.
 
We envision a community where everyone has life’s basic necessities, standing on their own with dignity.
 
We believe that the strength of our team, united by a shared commitment to integrity, is fundamental to achieving this vision and making a positive difference in the lives of those we serve. As a prospective member of our team at Hillcrest Hope, your commitment to embracing our purpose and being dedicated to upholding our values will help us achieve our mission.
 
POSITION OVERVIEW:
 
Under the direction of the Director of Programs, the Program Coordinator provides operational and administrative assistance to the Program Team and performs a variety of administrative, coordination and logistical services in support of the operations of the Program. The Program Coordinator communicates often with community members, program participants, and program applicants and must embrace and convey passion for the mission of Hillcrest Hope to others.
 
CORE COMPETENCIES:

• Effective Communicator – Can convey information, ideas, and instructions to individuals or groups in oral or written form. Can manage phone calls in a timely and professional manner.
• Detail-oriented – Performs tasks with care, checking work to ensure accuracy and completeness.
• Problem-solving – Can identify and analyze problems, find the best solutions, and implement them with clear judgement and creative thinking.
• Time management – Has superb organizational skills. Can prioritize tasks, meet deadlines, and use time effectively.
• Flexibility-Responds positively to change, embracing creativity and collaboration to solve problems.
• Organized-Sets priorities, develops a work schedule, monitors progress towards goals, tracks details, data, information and activities.

 
PRIMARY DUTIES AND RESPONSIBILITIES:
 
Program Recordkeeping

• Responsible for notating phone calls and updates in Apricot in collaborations with Case Managers.
• Execute file audits, program reporting and data analysis to demonstrate and record program effectiveness and outcomes.
• Provide support for Case Managers in maintaining paper files in accordance with Missouri Housing and Development Commission standards.
• Maintain and organize an efficient filing system of confidential resident records.

 Program Operations

• Responsible for learning the details of the program and resources in the community and knowledgably discussing with callers when appropriate.
• Field phone calls and direct to appropriate staff. Maintain phone log and respond to voicemails.
• Alert Case Managers to applicant issues in a timely manner when urgency is necessary.
• Provide support through in-person and phone communication with visitors, donors,       prospective residents and existing clients and their families.

 Administrative Support

• Exhibit excellent interpersonal skills and a commitment to collaboration.
• Assist with events including Christmas Adoption, Back to School, annual sponsor meeting, pantry drives, etc.
• Take accurate and detailed minutes of weekly team meetings and other meetings.
• Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• As a member of the Program Team, support with overall Program functions and assist the Program Director with various administrative tasks.

QUALIFICATIONS:

• High school diploma or GED required, associate degree a plus.
• Experience working in the non-profit sector a plus.
• Proficiency in Microsoft Office Suite required, especially Excel, Outlook, and database software.
• Comfortable answering and making phone calls.
• Speak clearly and distinctly to perform extensive communication required with residents, donors, and other third parties.

• Able to perform the basic functions of the position, including extended hours standing, bending and stretching.
• Able to lift and carry supplies and equipment up to 30 lbs.
• Appear professional at all times.
• Must have reliable transportation and a valid driver’s license and insurance.

WORKING CONDITIONS:

• Program Coordinator usually works in an office environment, but the mission of the organization may sometimes take them to nonstandard workplaces.
• Program Coordinator will work a part-time work week but may be required to work some evenings and weekends to accommodate the organization’s mission.

SALARY RANGE AND BENEFITS:

• Part-time (Non-exempt) $17.00 hourly, 28 hours per week.
• PTO available, plus holidays.
• 401(k) plan with traditional and ROTH options, 3% match

If you are interested in this position, please send your resume to karah@hillcresthope.org. No phone calls please.