Vet Clinic Manager

Salary Range: $52,300 - $67,500
Spanish-speaking differential available; additional $1.00 per hour for employees who demonstrate and maintain Spanish language proficiency and are willing to use this skill for Wayside Waifs' business purposes.

POSITION SUMMARY

The Veterinary Clinic Manager is responsible for the daily operations of Wayside Waifs Veterinary Clinic and, in conjunction with the Chief of Veterinary Medicine, ensures compliance with all applicable regulations, policies and laws. The Veterinary Clinic Manager maintains the clinic’s staffing and surgery schedule, manages inventory, supports the clinic’s veterinary team, and supervises support staff. This includes managing relationships, budgets, policies and human resource related protocols within the veterinary clinic. This person will work closely with the Chief of Veterinary Medicine, Associate Veterinarians and other staff to maintain best practices and provide high quality medical care for the animals sheltered at Wayside Waifs. The Vet Clinic Manager will maintain inventory and efficiency within the vet clinic. Additionally, the Vet Clinic Manager sets the tone for professional communication with  adopters, volunteers, foster parents, and the staff. 

PRIMARY ACCOUNTABILITIES 

• Work collaboratively within all levels of the Organization, across departments and with volunteers and members of the public to cultivate a positive culture and team approach to fulfilling Wayside’s mission.
• Supervise and manage the veterinary clinic support team in a positive manner and provide leadership, mentorship, and guidance.
• Assist in the development of policies and procedures as it relates to veterinary clinic operations.
• Provide oversight and leadership of surgical schedule and daily clinic operations.
• Manage the veterinary clinic’s database and ensure correct, complete medical records are kept on all Wayside animals.
• Complete and maintain regularly scheduled medical supply inventory checks and maintain a minimum of two years of accurate and up-to-date records for all controlled substances including inventories, receipts, and usage. 
• Coordinate all repairs, improvements, and upkeep of the veterinary clinic equipment including preventative maintenance. 
• Assist with scheduling outside veterinary resources for procedures not available at Wayside’s veterinary clinic.
• Assist in the development of, and work within, an annual budget and manage spending to remain at or under budget each month.
• Remain knowledgeable and in compliance with applicable State and Federal laws and Wayside policies, procedures and programs.
• Maintain a professional and respectful manner, providing the highest standard of customer service.
• Assist adopters with making informed decisions about their pet’s careand discuss difficult medical conditions with adopters in a compassionate manner.
• Co-management of approximately 10 volunteers.
• Participate in the Manager-on-Duty schedule and tasks.
• Support programs and activities of Wayside as needed.

ESSENTIAL FUNCTIONS & DUTIES:

• Schedule veterinary clinic team to ensure coverage of the clinic during routine days, vacation, holiday, and emergency closure.
• Manage and mentor staff and volunteers in position tasks, professional growth, and onboarding.
• Manage veterinary clinic team member timecards and PTO approvals.
• Attend required meetings.
• Ensure inventory is maintained and seek alternative options for back orders and price changes.
• Be a steward for resources by researching price changes and advocating for Wayside when working with vendors.
• Assist veterinarians in proper tracking and storage of medical records for easy access and reference when needed. 
• Assist veterinary clinic team members in the following tasks: phone calls and messages, appointment scheduling, adoption discharges, technician and assistant tasks, & veterinarians with exams.
• Work closely with Community Outreach team to provide staffing as needed for necessary events, and work together for improved efficiency and program development. 
• Provide data tracking for number of surgeries performed, critical care animals, and Community Outreach. 
• Other tasks as assigned.

KEY COMPETENCIES

• Strong communication skills, both verbal and written
• Strong ability to manage multiple staff members and build professional relationships
• Excellent customer service skills
• Strong attention to detail and task orientation 
• Ability to accurately enter data into database programs for reporting purposes
• Ability to work under pressure and be able to multitask
• Ability to assist in guideline evaluations and formation