Visitor Experience Associate

POSITION DESCRIPTION:
The Museum of Kansas City is seeking a dynamic, customer-focused Visitor Experience Associate to join our team. This part-time, non-exempt position serves as the first point of contact for visitors at the Museum’s Admission Desk in Corinthian Hall.
The Visitor Experience Associate will greet, assist, and provide information to guests, process admissions, and ensure a welcoming atmosphere. The anticipated work schedule is 15-20 hours per week at a starting rate of $17 per hour.
Museum Hours of Operation:

• Thursday: 10:00 a.m. to 8:00 p.m.
• Friday: 10:00 a.m. to 5:00 p.m.
• Saturday: 10:00 a.m. to 5:00 p.m.
• Sunday: Noon to 5:00 p.m.

• Greet and welcome visitors, providing information on exhibits, events, and Museum offerings.
• Maintain knowledge of current exhibitions and the Museum’s history, utilizing available resources.
• Direct visitor inquiries to appropriate staff, or independently address inquiries and issues when necessary.
• Answer phone calls, take messages, and route calls to the appropriate departments.
• Provide coverage at the Admissions Desk and Wisteria, the Museum’s Boutique (experience with point-of-sale equipment is a plus).
• Assist with museum events, programs, and exhibits as needed.
• Attend and actively participate in staff meetings.

• High school diploma or GED required.
• Bachelor’s degree or college coursework in Museum Studies preferred.
• 2+ years of customer service experience.
• Experience in fast-paced environments, multitasking, and collaborating as part of a team.
• Familiarity with point-of-sale systems.
• Exceptional customer service skills and a welcoming demeanor.