Engagement Manager

Who We Are: Ability KC is built on a strong founding legacy that continues to inspire the work done each day for children and adults with disabilities and their families. Since 1947, Ability KC has been providing highly specialized care to address the needs of individuals with high medical complexities as related to stroke, brain injury, spinal cord injury, amputations, developmental disabilities and a variety of rare and complex disabilities in the Kansas City community. With long-tenured staff, specialized certifications and CARF accreditation, our teams provide expert services rooted in education, research and industry best practices. Like nowhere else, Ability KC builds relationships among our teams and those we serve as we build a community of support to propel individuals towards their unique goals to reach their greatest potential.
Our Mission: Our mission is to build brighter futures for children and adults with disabilities by providing comprehensive educational, vocational and therapeutic services.
Our Culture: We emphasize the well-being of every individual, ensuring there is meaning in what we do each day, with dedication to quality relationships, security in our finances, vibrancy in our physical and mental health and fervent pride in contributions to our community. Our culture is built on three pillar principles – make a positive impact every day, embrace legacy and innovation and together we rise.

JOB OVERVIEW:
For over 75 years, Ability KC’s legacy has been building brighter futures for children and adults
with complex illnesses, injuries, and disabilities through its comprehensive medical, educational,
and vocational services, making individuals and communities stronger through its person-centric
approach. Ability KC supports a high level of acuity and complexity in conditions, from brain
injuries, spinal cord injuries, stroke, and amputation, to rare conditions, helping infants to seniors
achieve life-changing and impactful milestones. Serving hundreds of thousands of individuals
and families across Missouri and Kansas, Ability KC is a critical bridge between healthcare and
quality of life, helping individuals integrate into homes, schools, workplaces, and our
communities. Ability KC is a nationally recognized comprehensive outpatient rehabilitation and
value-based care organization accredited through the Commission on Accreditation of
Rehabilitation (CARF), the National Association for the Education of Young Children (NAEYC)
and is designated as a Comprehensive Outpatient Rehabilitation Facility (CORF) through the
Centers for Medicare and Medicaid Services. At Ability KC, the journey ahead is changing the conversation from disabilities to abilities, celebrating the successes of those served and engaging all stakeholders (individuals, families, staff, referral providers and organizations, contributors, donors, partners and the community) through a strategic brand, development and engagement experience across multiple audiences.
 
The Engagement Manager (EM) is responsible for helping the Development and Marketing teams drive growth and achieve organizational goals by optimizing how we engage with our various audiences (donors, patients, volunteers, community partners/sponsors, referral sources, etc.). Goals could include improving new donor attainment .and donor retention rates. The EM conducts audience analysis, creates effective segmentation, and develops ideal customer personas using internal and external data sources. The Engagement Manager oversees the strategy for use of the fundraising and donor management software and customer relationship management (CRM) tool and data to ensure database health & integrity, identify insights and recommend actions to support the Development and Marketing teams achieve campaign goals. The EM will support events, donor communications, grants management, fundraising campaigns, and brand messaging.
 
The Engagement Manager is also responsible for leading and leveraging the volunteer program at Ability KC. The EM will help the organization document and track key & impactful ways we engage with our audiences, including maintaining a list of tours conducted, community meetings, events, presentations or initiatives with which we are involved, and partner or potential partner opportunities. The Engagement Manager will present reports and insights to all levels of the organization, including to our C-suite, leadership team and Board of Directors at times. This person will have a strong understanding of our brand and services/programs, with the ability to positively and professionally represent Ability KC in the community. The EM will perform market research to keep a pulse on what is happening within our Kansas City community, and understand trends within the non-profit, healthcare and education sectors that could impact goals and growth at Ability KC. The Engagement Manager reports to the Director of Advancement and supports both the Development and Marketing teams, with the ability to help with special projects as assigned.

                                                                

JOB QUALIFICATIONS:
 
EDUCATION:
Minimum of BS or BA degree in business, analytics/business intelligence, market research, marketing, communications, philanthropy, or related fields with a strong working knowledge of healthcare, education and/or the non-profit sectors.
 
EXPERIENCE:
A minimum of five years’ experience in a community engagement, communications, analytics, development or similar role. Previous experience working in a non-profit and/or healthcare-focused organization is desired. Experience identifying actionable insights from data, applying strong critical thinking skills. Demonstrated professional experience navigating and building connectivity of strategies and engagements and supporting audience needs. Experience identifying and analyzing industry trends and building presentations sharing this information. Awareness to transparency and trust in building relationships, with focus on audience’s positive experience. Demonstrated professional experience communicating key information to internal stakeholders and executives, working across multiple projects and schedules; effectively managing deadlines and timetables; interacting with various types of individuals (business, community leaders and public). Proven communication, writing and proofreading expertise. Customer service skills/experience a plus. Ability to work independently, multi-task, and problem solve.
 
KNOWLEDGE/SKILLS/LICENSURE/CERTIFICATION:
Qualifications:

• Experience working in a CRM or donor management program/software; Able to make recommendations on best tools and practices related to CRM and fundraising platform to use that will benefit the organization.
• Experience with audience segmentation and persona development a plus
• Analytical and critical thinker; ability to identify insights and propose recommendations based on data
• Utilize data and insights to help set and reach goals and benchmarks
• Experience and success in working with community organizations. Is a natural “connector” who works well with all types of roles. Sales experience a plus.
• Familiarity working with schools, businesses, and civic organizations.
• Must have excellent written, and oral communication skills.
• Public speaking experience a plus.
• Ability to be a self-starter; manage multiple projects and schedules; and able to work in and around the community without supervision.
• Experience organizing special events is a plus.
• Excellent communication skills.
• Maintains relationships with third-party vendors and venues as applicable to responsibilities. 
• Good interpersonal, organizational and leadership skills and ability to communicate effectively both verbally and in writing required.
• Able to gather, evaluate, synthesize and effectively present data/information regarding assigned issues/topics.
• Is a creative thinker and is resourceful; solution-oriented, willing to propose ideas and recommendations.
• Attend relevant tradeshows and events and monitor industry trends and competitor activities.
• Industry, programmatic and trends knowledge of services (medical rehabilitation, therapeutic preschool and employment services for individuals with disabilities) a plus.
• Has good working knowledge of applicable software, CRM’s, marketing automation and platforms to support responsibilities and is comfortable learning new software programs.